Operations Coordinator

About the position

You will join a passionate team to schedule charter work and coordinate the day-to-day operations of drivers and vehicles.

Responsibilities

• Provide constructive customer service to all driver enquiries received through the Driver's Line and Operations inbox regarding charter movements, route planning, rostering, driver availability, and any other operational matters.
• Schedule all school runs, charters, and route services based on customer requirements and execute them on time.
• Monitor daily charter allocations and vehicle movements to identify potential service failures.
• Resolve operational shortfalls caused by delays, incidents or breakdowns by reallocation or sourcing additional vehicles and drivers.
• Roster drivers according to competency and availability.
• Assist with the coordination of scheduled vehicle repair & maintenance based on asset availability and charter demand.
• Provide a monthly report detailing any shortfalls to key performance indicators and associated remedial action.
• Carry out retrospective service audits and historical data analysis to identify areas for improvement in the cost-effective delivery of high-level service.

Requirements

• 2 years experience in a similar role (preferred).
• Ability to apply an understanding of Industry Awards and operating financials to the execution of work.
• Sound geographical knowledge of the Perth metropolitan area and regional WA.
• Ability to work autonomously and within a team environment.
• Ability to troubleshoot and problem-solve.
• Advanced computer literacy.

Nice-to-haves

• Flexibility: Adapt seamlessly and ability to problem solve.
• Strong Communicator: Demonstrate practical communication skills with a diverse range of people.
• Team Player: Collaborate well within a team and take initiative when needed.
• Creative: Ability to work effectively under pressure and within tight timelines.

Benefits

• Ongoing commitment to your growth and progression.
• Employee Recognition and Rewards Program.
• 24/7 Wellness Support - Employee Assistance Program.
• Corporate Health Plan Discount.
• Supportive and friendly team environment.