Operations Coordinator

Paccar - Dallas, TX

Full-time - Entry Level

Dallas, TX

251-500 employees

Machinery Manufacturing

About the position

The Operations Coordinator at PACCAR will support the PacLease Remote Operations (PRO) team in managing fleet operations for assigned customer accounts. This role is essential in providing effective customer service and operational support, ensuring that maintenance schedules are executed, and customer billing discrepancies are resolved. The position requires a dynamic and self-motivated individual who can thrive in a fast-paced environment, contributing to the overall efficiency and effectiveness of the operations team.

Responsibilities

• Provide effective and professional fleet related support for PacLease Customer Accounts.
• Schedule and coordinate remote customer maintenance.
• Schedule over the road work for customer accounts as necessary.
• Provide customer service to fleet customers through PACCAR Call Center processes.
• Execute preventive maintenance schedules.
• Coordinate with PacLease Company Store & PacLease Franchise service departments.
• Manage accounts payable/receivable for PacLease Remote Operations Department and other operational expenses.
• Responsible for resolving customer billing discrepancies.
• Administer Warranty claims, Fuel Tax billing, and Toll and Licensing processing for fleet customers.
• Administer fleet inspection visits.
• Other duties as assigned.

Requirements

• 1-3 years customer service or truck/trailer maintenance service department experience.
• 1-3 years of related experience, preferably in a full-service leasing and/or maintenance environment.
• Exceptional Customer Service Skills.
• Customer billing experience preferred.
• Exceptional verbal and written communications skills, effective time management.
• Prefer rental/leasing and/or maintenance industry experience.
• Understands administrative and maintenance features of Full Service Lease Operations.
• Strong organizational skills to manage competing priorities.
• High Energy and Self Motivated.

Nice-to-haves

• Associates Degree or Bachelor's Degree highly preferred.

Benefits

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off - minimum of 10 paid vacation days, 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more