Operations Coordinator

Ferguson Enterprises - Tamarac, FL

Full-time - Entry Level

Tamarac, FL

10,001+ employees

Merchant Wholesalers, Durable Goods

About the position

As an Operations Coordinator at Ferguson, you will play a crucial role in leading the business operations within a branch location or multiple branch locations. Your primary focus will be on providing leadership for customer-facing associates and ensuring the smooth functioning of branch operations. This position requires a proactive approach to problem-solving, as you will be responsible for maintaining inventories, conducting physical inventories, and ensuring the overall appearance of the location meets company standards. You will work closely with vendors and the Ferguson shared services division to resolve any pricing discrepancies and facilitate customer credit memos accurately, adhering to company guidelines. In addition to these responsibilities, you will be tasked with reviewing customer invoices for pricing and costing accuracy, as well as freight billing. Implementing operational efficiency improvements will be a key part of your role, which may include standardizing systems, enhancing quality control, and ensuring customer satisfaction. You will also oversee the facilities of the operation to maintain a safe and well-maintained work environment, adhering to established safety standards and policies. Your work schedule will be Monday to Friday from 7:30 am to 5:00 pm, allowing for a structured work-life balance. As part of the Operations job family, you will be expected to participate in associate meetings and communicate any concerns to management, fostering a collaborative and supportive work environment.

Responsibilities

• Maintain inventories and conduct physical inventories.
• Ensure the location appearance meets company standards.
• Work with vendors to resolve pricing discrepancies.
• Facilitate customer credit memos accurately based on company guidelines.
• Review customer invoices for pricing and costing accuracy.
• Implement operational efficiency improvements, including standardization of systems and quality control.
• Oversee the facilities to ensure a safe and well-maintained work environment.
• Participate in associate meetings and communicate concerns to management.

Requirements

• 1 - 3 years of experience at Ferguson preferred.
• Strong attention to detail and accuracy.
• Self-motivated and goal-oriented.
• Ability to effectively multi-task.
• Strong organization and time management skills.
• Good communication skills.
• Knowledge of Trilogie and Microsoft Excel is a plus.
• Knowledge of WMS/HighJump preferred but not required.
• Ability to handle stress and work as a team player.
• Understanding of the importance of customer service.
• Willingness to assist in other areas beyond operations when needed.

Nice-to-haves

• Experience with WMS/HighJump systems.
• Familiarity with Trilogie software.
• Advanced skills in Microsoft Excel.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Life insurance
• 401(k) with company match
• Mental health coverage
• Gender affirming benefits
• Family building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities