Operations Coordinator

Finalsite - Glastonbury, CT

Full-time - Entry Level

Remote - Glastonbury, CT

About the position

The Operations Coordinator at Finalsite is responsible for supporting the daily functions of the Professional Services Operations department. This role involves facilitating client order processing, maintaining data reporting, and ensuring systems are properly managed to support product and service delivery. The position is fully remote, allowing for flexibility in work location within the United States.

Responsibilities

• Process and route incoming sales orders to the correct team or individual
• Follow, maintain, and update processes and documentation related to product and service implementations
• Monitor sales, accounting, and delivery systems to ensure consistent product and service delivery
• Liaise with colleagues within and outside of the department to facilitate a smooth customer life cycle and address any issues as they arise
• Run ongoing data reporting functions to support departmental maintenance and planning
• Lead or participate in special projects related to data integrity, order processing, systems administration, etc.

Requirements

• Bachelor's degree in a related field and/or equivalent experience
• 1+ years related experience in operations/logistics role
• Familiarity with current web technologies, including website CMS & communications platforms
• Literacy in operational, project management, and/or accounting software tools
• Experience at a SaaS company and/or creative/consulting services agency preferred

Benefits

• 100% remote work opportunity
• Equal opportunity workplace
• Commitment to diversity and inclusion