Operations Coordinator

Dahl Consulting - Saint Paul, MN

Full-time - Entry Level

Saint Paul, MN

Professional, Scientific, and Technical Services

About the position

The Operations Coordinator role at Dahl Consulting involves executing various tasks related to shipment management and customer service within a leading shipping company. This contract-to-hire position is designed for entry-level candidates and focuses on ensuring the accuracy of load data, responding to customer inquiries, and following company policies and standard operating procedures (SOPs).

Responsibilities

• Execute tasks in accordance with office and company policies and standard operating procedures (SOPs)
• Provide shipment information, create orders, activate shipments, build loads, assign loads, schedule appointments, track and trace shipments, enter events, and invoice
• Monitor task boards and assigned email accounts to respond to customer and carrier requests
• Document events utilizing knowledge gained through SOPs and experience, and follow defined escalation procedures when required
• Follow through on customer or carrier requests to ensure satisfaction
• Validate and ensure the accuracy of load data in systems according to company and customer standards

Requirements

• High school diploma or GED required
• Bachelor's degree from an accredited college or university preferred
• Previous customer service experience
• Basic proficiency in Microsoft Office Suite
• Previous customer service experience in a call center or similar environment preferred

Benefits

• Contract-to-hire opportunity
• Potential for career advancement
• Support from a dedicated recruiter