Operations Coordinator

$41,600 - $41,600/Yr

Vintage Rose Boutique And Flower Shop - Dunwoody, GA

Full-time - Entry Level

Dunwoody, GA

About the position

The Operations Coordinator will oversee the daily operations of a flower boutique, ensuring smooth functioning and high standards of quality and customer satisfaction. This role requires a proactive individual with a passion for floral design and strong customer service skills, capable of managing multiple tasks efficiently.

Responsibilities

• Serve as the primary point of contact for all customer interactions.
• Ensure customer satisfaction by addressing queries, managing complaints, and providing exceptional service.
• Oversee the quality of products going out, ensuring all arrangements meet established standards of excellence.
• Manage inventory levels to ensure the shop is well-stocked without over-supplying.
• Drive sales through excellent customer interactions and proactive promotion of shop offerings.
• Manage daily workflows, assign tasks, and ensure all employees are productive and deadlines are met.
• Assist in training new hires, particularly in customer service and basic floral design, ensuring consistency and quality in service and product.
• Handle scheduling, monitor shop maintenance, and manage any necessary administrative tasks.

Requirements

• Proven experience in retail management, customer service, or a similar role.
• Strong passion for floral design with a willingness to learn and grow in the field.
• Exceptional organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Possess a strong team-oriented mindset.
• Ability to work under pressure and manage stressful situations gracefully.
• Basic knowledge of floral software, order processing, and general computer skills.

Benefits

• Competitive hourly wage starting from $20.00 per hour.
• Full-time employment with expected hours of 40 per week.