Operations Coordinator

Ferguson Enterprises - Lebanon, TN

Full-time - Entry Level

Lebanon, TN

10,001+ employees

Merchant Wholesalers, Durable Goods

About the position

The Operations Coordinator at Ferguson is responsible for overseeing the day-to-day operations within a branch or multiple branches, ensuring efficient processes and high-quality customer service. This role involves maintaining inventory, managing vendor relationships, and implementing operational improvements while adhering to safety standards. The position requires strong organizational skills and the ability to work collaboratively with team members to achieve operational goals.

Responsibilities

• Maintain inventories and conduct physical inventories.
• Ensure the location appearance is well-maintained and complete day-to-day paperwork.
• Work with vendors to resolve pricing discrepancies.
• Facilitate customer credit memos accurately based on company guidelines.
• Manage WMS Variance and Cycle Count Reconciliation.
• Develop and implement quality control programs.
• Implement operational efficiency improvements, including standardization of systems and customer satisfaction initiatives.
• Review customer invoices for pricing and costing accuracy, including freight billing.
• Oversee the facilities to ensure a safe and well-maintained work environment.
• Participate in associate meetings and communicate concerns to management.

Requirements

• 1 - 3 years of experience at Ferguson preferred.
• Strong attention to detail and accuracy.
• Self-motivated and goal-oriented.
• Ability to effectively multi-task.
• Strong organization and time management skills.
• Good communication skills.
• Knowledge of Trilogie and Microsoft Excel is a plus.
• Knowledge of WMS/HighJump preferred but not required.
• Ability to handle stress and work as a team player.

Nice-to-haves

• Experience in customer service roles.
• Familiarity with operational efficiency practices.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Life insurance
• 401(k) with company match
• Mental health coverage
• Gender affirming benefits
• Family building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities