Operations Coordinator

$49,920 - $62,400/Yr

Heritage Building Maintenance - Des Moines, IA

Part-time - Mid Level

Des Moines, IA

About the position

The Operations Coordinator at Heritage Building Maintenance plays a crucial role in ensuring the smooth operation of the company's administrative and operational processes. This full-time position, with a wage range of $24.00 to $30.00 per hour based on experience, requires a proactive individual who can effectively coordinate business processes and improve communication across various divisions. The Operations Coordinator will work closely with leadership and staff to enhance organizational effectiveness and support daily operations. In this role, the Operations Coordinator will be responsible for scheduling meetings and appointments, assisting with customer care coverage, and providing general administrative support to employees. The ideal candidate will have previous experience as an Office Administrator or Project Manager, as well as proficiency in various office software, including email tools, spreadsheets, and databases. The Operations Coordinator will also assist in the smooth running of operations and contribute to improving company procedures and day-to-day activities. Essential functions of the position include organizing and scheduling operations appointments and meetings, writing and distributing correspondence, participating in daily operations huddles, coordinating compliance with office policies and procedures, and assisting Human Resources with various tasks related to training, PTO requests, and incident reports. The Operations Coordinator will also be responsible for daily organization and distribution of timekeeping and reporting data to operations, as well as liaising with all departments to ensure effective communication and collaboration.

Responsibilities

• Organize and schedule Operations appointments and meetings.
• Write and distribute email, correspondence memos, letters, reporting and forms as directed internally and externally.
• Assist daily with Customer Care coverage and act as backup as needed.
• Participate in daily Operations Huddles in an administrative support role.
• Coordinate compliance of office policies and procedures with Human Resources.
• Assist/organize Quality Assurance tickets.
• Assist with HR for scheduling training of new hires and manager/trainers.
• Assist HR by providing information for PTO requests, disciplinary forms, accident reports, and incident reports.
• Assist HR with access organization and distribution.
• Daily organization/compilation/distribution of ET timekeeping, shortages, and GPS reporting to operations.
• Liaise with all departments.
• Other duties as assigned.

Requirements

• Bilingual in Spanish and English preferred.
• Proven experience in a complimentary role such as an Office Administrator or Project Manager.
• Ability to identify inefficiencies and recommend improvements to streamline processes and systems.
• Must be able to handle fast pace and multitasking, able to pivot attention as needed.
• Knowledge of office management systems and procedures.
• Working knowledge of office equipment.
• Proficiency in MS Office.
• Excellent time management skills and the ability to prioritize work.
• Attention to detail and problem-solving skills.
• Business minded regarding costs and efficiencies.
• Excellent written and verbal communication skills.
• Strong organizational skills.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching