OPERATIONS COORDINATOR

General Logistics Systems Us - Kent, WA

Full-time - Mid Level

Kent, WA

Couriers and Messengers

About the position

The Operations Coordinator at General Logistics Systems (GLS) is responsible for supporting daily operations at their assigned location. This role involves effective communication with drivers, contractors, customers, and other team members to ensure successful delivery and pick-up of parcels. The Operations Coordinator plays a crucial role in maintaining workflow, scheduling pickups, and assisting with various operational tasks, all while providing quality service to stakeholders.

Responsibilities

• Assure drivers have up-to-date route sheets for each scheduled route as needed.
• Assist TPC managers to get drivers out in a timely manner and monitor their performance.
• Ensure that all pickups are scheduled to the appropriate route driver.
• Conduct weekly TPC business relationship meetings.
• Maintain cordial working relationships with drivers, managers, and other department employees.
• Demonstrate comprehensive knowledge of roads and streets in service areas to assist drivers in locating delivery sites.
• Communicate with department employees, dispatching to needed locations to respond to routine requests or urgent situations.
• Maintain or assist in maintaining assigned files and records; receive and process example pre-trips, sign out sheets, or employee forms.
• Maintain current knowledge of routes and locations to assure timely services and accurate information.
• Perform a variety of clerical support duties as assigned; type correspondence, memos, and other items; compile data from clearly defined sources and prepare reports; answer telephone, route calls or messages; prepare and process requisitions; distribute mail.
• Perform dispatching and clerical support duties for assigned department.
• Support and assist individual needs with operating applications and processes within operations.
• Coordinate with operations and management to ensure that all necessary paperwork, permits, and/or licenses are completed and valid.
• Review all email correspondences and address or direct correspondences to the appropriate operations manager for review.
• Compile and maintain various reports and spreadsheets as needed for the position.
• Assist with various departments as needed for Operations Management.
• Assist with Training and onboarding as assigned by management.
• Maintain workflow within the department.
• Perform other projects and duties as assigned.

Requirements

• Must be able to lift 75 lbs.
• Ability to perform each essential duty satisfactorily.
• Willingness to follow instructions and accept supervision.
• Maintain a positive attitude toward work and cooperate with co-workers and supervisors.