Operations Coordinator

International Rescue Committee

Full-time - Mid Level

Social Assistance

About the position

The Operations Coordinator at the International Rescue Committee (IRC) plays a crucial role in managing the operational aspects of the Spokane office. Reporting directly to the Site Director, this position is responsible for overseeing the reception, organization, valuation, procurement, and tracking of both purchased goods and In-Kind donations. The Operations Coordinator serves as the primary supply chain point person for all Integra coordination and inventory systems, ensuring that all operational processes run smoothly and efficiently. This role is vital in supporting the IRC's mission by ensuring that the office is equipped to deliver effective client services while maintaining safety and security for both staff and clients. In addition to managing office operations, the Operations Coordinator will work closely with program managers, technical units from headquarters, and the Seattle Operations Team. This collaboration is essential for ensuring compliance with policies and procedures, as well as for enhancing the overall operational growth of the office. The Operations Coordinator will also be responsible for supervising Spokane operations staff, interns, and volunteers, providing guidance and support to ensure that all team members are aligned with the IRC's operational protocols. The position requires a proactive approach to facility management, including overseeing lease agreements, ensuring regular and preventative building maintenance, and managing seasonal grounds maintenance. The Operations Coordinator will also serve as the primary contact for IT and communications infrastructure, working with regional and HQ IT teams to resolve any service disruptions. Furthermore, this role involves managing off-site and on-site storage and supporting the onboarding of new staff by providing necessary equipment and orientation to the office and its assets. Adherence to IRC safeguarding policies is paramount, and the Operations Coordinator will ensure that these policies are followed by all staff, vendors, and volunteers.

Responsibilities

• Supervise Spokane operations staff, interns, and volunteers.
• Support the Site Director and the SMT on office operations growth.
• Serve as focal point for the Property Management Team and oversee lease agreements and changes.
• Ensure safe and reliable facility operation including all regular and preventative building maintenance per lease requirements.
• Manage seasonal grounds maintenance work or contracts, prompt reporting of equipment failure and coordination of repair with property manager.
• Support smooth functioning of office infrastructure including communications and IT equipment/services.
• Serve as the office's primary focal point for IT and communications infrastructure, hardware, and software matters.
• Work with regional and HQ IT team to address any service disruptions.
• Ensure quality and trainings across all programs; provide insight to staff on general office operational protocols and procedures (Safety & Security, Procurement, In-Kind Donation).
• Manage off-site and on-site storage and oversee any potential future expansion.
• Work with supervisors to support onboarding of new staff, including provision and set up of work equipment, access to systems and technology, and orientation to the office and assets.
• Ensure IRC safeguarding policies are followed by staff, vendors, and volunteers.

Requirements

• Experience in office management or operations coordination.
• Strong organizational skills and attention to detail.
• Ability to supervise and manage staff effectively.
• Proficiency in IT and communications infrastructure management.
• Knowledge of procurement processes and inventory management.
• Excellent communication and interpersonal skills.

Nice-to-haves

• Experience working in a non-profit or humanitarian organization.
• Familiarity with safety and security protocols in an office environment.
• Ability to work collaboratively with diverse teams.

Benefits

• Health insurance coverage.
• Paid holidays and vacation time.
• Professional development opportunities.