Operations Coordinator

Mass General Brigham - Boston, MA

Full-time - Entry Level

Boston, MA

101-250 employees

Ambulatory Health Care Services

About the position

The Operations Coordinator at Brigham & Women's Faulkner Hospital (BWFH) plays a crucial role in supporting the operational aspects of the hospital. This position is designed for individuals who are looking to gain valuable experience in a healthcare setting while working closely with Nurse Directors across various units. The role is structured as a hybrid position, allowing for flexibility in start and end times, and is scheduled for 24 hours a week, Monday through Friday. In this role, the Operations Coordinator will be responsible for payroll and scheduling for assigned units, which includes running reports, creating a four-week clinical schedule, and updating staffing sheets. The coordinator will also handle basic office duties such as inventory management and ordering supplies. This position offers a unique opportunity to participate in different hospital committees, providing exposure to the inner workings of the hospital and the chance to collaborate with peers and management across 11 units. Additionally, the Operations Coordinator will gain insights into working with unions, specifically the Massachusetts Nurses Association (MNA) and the Service Employees International Union (SEIU), learning about their rules and regulations. The supportive environment among operations coordinators ensures that individuals in this role will have the guidance and collaboration needed to thrive. This position is an excellent stepping stone for those looking to grow within the Massachusetts General Brigham (MGB) Hospital system, which is recognized for its commitment to patient care, research, and teaching.

Responsibilities

• Support Nurse Directors for assigned units
• Manage payroll and scheduling for assigned units
• Handle basic office duties including inventory and ordering supplies
• Run reports and create a four-week clinical schedule
• Update staffing sheets for each assigned unit
• Participate in different hospital committees
• Collaborate with peers and management across 11 units
• Gain experience working with unions (MNA & SEIU)

Requirements

• Bachelor's degree required
• Experience with Excel, Microsoft Word, Access, and PowerPoint
• Ability to prioritize, delegate, and manage multiple responsibilities simultaneously
• Strong communication skills (written and verbally)
• Basic financial and accounting skills preferred
• Ability to work independently and as a team
• Strong problem-solving and interpersonal skills
• Ability to adhere to all I.C.A.R.E. standards

Nice-to-haves

• Experience with UKG Dimensions is nice to have, but willing to train
• Understanding of medical terminology is helpful but not needed

Benefits

• Medical, dental, vision benefits
• Generous PTO package
• Tuition reimbursement