Operations Coordinator

Radiology Partners Houston - Houston, TX

Full-time - Entry Level

Houston, TX

About the position

The Operations Coordinator at Radiology Partners plays a crucial role in supporting clinical and administrative functions within the radiology practice. This position involves a variety of tasks aimed at ensuring efficient operations, including patient preparation, handling inquiries, and coordinating with medical staff. The Operations Coordinator is essential in maintaining high-quality patient care and operational excellence in a fast-paced environment.

Responsibilities

• Prepare patients for their practitioner visit or procedure by reviewing medical, surgical, and social history, reviewing medications, and taking vital signs.
• Answer questions patients may have about the procedure, pre-operatively or post-operatively when appropriate.
• Answer clinical calls from patients and referrers regarding procedures and follow-up care, and triage to PA as needed.
• Keep IR clinic rooms stocked with all necessary supplies.
• Handle all incoming phone calls from Hospital support staff wanting to speak to a radiologist regarding procedures/reports.
• Obtain pre-authorizations and scheduling of surgical procedures as needed.
• Respond to insurance and other third-party inquiries.
• Assist Medical Records in the completion of studies.
• Coordinate with Interventional Radiology on scheduled procedures for radiologists.
• Schedule and organize on-boarding of new physicians with IT dept. for PACS training, identification process, badge access, and parking passes.
• Monitor exceptions for missing studies through hospital EMR. Contact IT support to correct issues with studies that are locked or missing.
• Communicate to radiologist of any missing reports and/or any outstanding studies that need dictation or addendums.
• Greet/check-in IR patients, schedule outpatient studies, follow-up calls and appointments at both IR clinic locations.
• Assist in obtaining CPT and ICD 10 codes for business office and referring physicians.
• Assist with any items that billing dept. may need for billing purposes.
• Help support physicians, patients and referrers with administrative duties which may arise.

Requirements

• Associate or Bachelor's Degree highly preferred.
• 1-2 years of Medical Assisting and Clerical experience.
• Experience in MS Word, Excel, and PowerPoint software.
• Bilingual (English/Spanish) preferred.
• Ability to learn and retain information regarding medical care and procedures.