Operations Coordinator

Robert Half - Sayreville, NJ

Full-time - Entry Level

Sayreville, NJ

Administrative and Support Services

About the position

We are offering a long term contract employment opportunity for an Operations Coordinator within the Waste, Refuse & Environmental Waste Management industry. In this role, you will be responsible for coordinating daily transportation activities to ensure that service and delivery goals are achieved on time. This position requires you to handle various aspects of dispatch, which includes fielding incoming calls from employees and customers, routing drivers, and resolving account/customer issues. You will play a crucial role in ensuring that operations run smoothly and efficiently, contributing to the overall success of the organization. As an Operations Coordinator, you will communicate vital information and instructions to drivers regarding their schedules, route changes, road conditions, accidents, emergencies, and any other situations that may impact their scheduled services or deliveries. You will also handle all customer call-ins, providing updates on expected delivery and service times, and making outgoing calls to customers regarding issues such as locked gates and missed services. Supporting drivers during reported emergencies and providing appropriate resources to assist with issues will also be part of your responsibilities. Collaboration with the customer service department will be essential for scheduling deliveries or services. You will review driver manifests at the end of the day to ensure that all information is documented and work with drivers to capture delivery and service information accurately. Conducting route check-ins to verify that all information on the manifest is accurate and complete is necessary for proper posting. Keeping the Operations Manager updated on issues and their resolutions, posting routes and deliveries, and performing other duties as assigned will round out your responsibilities in this role.

Responsibilities

• Communicate information and instructions to drivers about schedules, route changes, road conditions, accidents, emergencies, and other situations that may impact their scheduled services or deliveries.
• Handle all customer call-ins and provide updates on expected delivery/service times.
• Make outgoing calls to customers regarding issues such as locked gates and missed services.
• Support drivers during reported emergencies and provide appropriate resources to assist with issues.
• Collaborate with the customer service department on scheduling deliveries or services.
• Review driver manifests at the end of the day to ensure that all information is documented and work with drivers to capture delivery/service information.
• Conduct route check-ins to ensure that all information on the manifest is accurate and complete so that it can be posted properly.
• Keep the Operations Manager updated on issues and resolution of issues.
• Post route & pick-ups and deliveries and sequence routes & pick-ups and deliveries as needed.
• Perform other duties as assigned.

Requirements

• Demonstrated proficiency in Microsoft Office Suites including Microsoft Excel, Microsoft Outlook, and Microsoft Word
• Familiarity with the 'About Time' management system
• Proven customer service skills and ability to handle correspondence efficiently
• Experience with Data Entry tasks
• Excellent communication skills with the ability to liaise with C-Suite executives
• Previous experience in the Waste, Refuse & Environmental Waste Management industry would be advantageous
• Strong organizational skills, with the ability to coordinate operations in a timely and efficient manner
• Ability to work in a team and collaborate effectively with various departments
• Problem-solving skills, with the ability to make effective decisions under pressure
• High level of attention to detail and accuracy
• Ability to handle confidential information with discretion.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan