Operations Coordinator

$33,280 - $41,600/Yr

Sun And Ski Sports - Hanover, MD

Full-time - Mid Level

Hanover, MD

11-50 employees

About the position

The Operations Coordinator at Sun & Ski Sports is responsible for overseeing all non-sales functions within the store, ensuring a high-quality customer experience through efficient transaction processing and operational management. This role requires a detail-oriented and organized individual who can multitask effectively in a fast-paced retail environment, while also leading store operations in the absence of store managers.

Responsibilities

• Responsible for all non-sales functions, including front-end and back-end operations of the store.
• Monitor the work of cashiers daily to ensure a consistent, quality store experience for customers.
• Lead store operations in the absence of store managers.
• Manage bank deposit activities and ensure accurate cash counting and reconciliation at the end of each shift.
• Identify and correct cash register errors and implement measures to prevent further errors.
• Manage the eCommerce fulfillment process, including receiving and distribution of inventory.
• Oversee the markdowns process, freight receiving, and operational paperwork.
• Manage mark-out-of-stock, warranty claims, and return-to-vendor processing.
• Maintain general in-store facilities housekeeping and maintenance to visual standards.
• Organize stock room and back areas, ensuring cleanliness and order.
• Maintain the in-store training process and collect CRM data.
• Monitor the Weekly Compliance Report and manage tech shop paperwork.
• Train and develop associates on operational functions and evaluate their performance.
• Aid with year-end inventory preparation.

Requirements

• 1+ years of management experience.
• 2+ years of retail experience with knowledge of business operations and shrink reduction.
• Exceptional interpersonal and communication skills for establishing strong working relationships.
• Analytical and problem-solving skills with attention to detail.
• Strong organizational and time management skills with the ability to multi-task.
• Passion for outdoor activities such as skiing, snowboarding, cycling, and water sports.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Life insurance
• Pet insurance
• Paid time off (PTO)
• Employee purchase discount
• Company/vendor sponsored product knowledge/training
• Adventure trips