Operations Coordinator

$43,000 - $50,000/Yr

Recover Together - Bloomington, IN

Full-time - Entry Level

Bloomington, IN

Professional, Scientific, and Technical Services

About the position

The Operations Coordinator plays a crucial role in ensuring the smooth day-to-day operations of the office and providing support to clinical and medical teams. This position involves organizing schedules, coordinating communication between members and staff, managing member records, and assisting with appointment scheduling and member inquiries. The Operations Coordinator will also engage with members in group settings and report to various supervisory roles depending on the state.

Responsibilities

• Maintain a professional and organized office appearance
• Welcome all visitors and members entering the office
• Deliver outstanding customer service to members, visitors, and community stakeholders through in-person interactions, phone calls, or video conferencing
• Support members of the care team with engaging members in services
• Troubleshoot member issues related to their treatment, including scheduling, pharmacy concerns, and prescription issues
• Manage office phone calls, respond to member texts and voicemails, and address emails promptly
• Assist counselors in managing member flow during in-person or virtual group meetings
• Conduct engagement outreach to members
• Assist members in finding resources within the community
• Collaborate with medical providers to coordinate schedules and address member needs
• Update and maintain accurate member demographics and appointment information within the EMR
• Electronically request, send, file member forms and handle in-person form processing when required
• Coordinate the processing of prior authorizations
• Act as a liaison between members and local pharmacies to ensure seamless access to medication
• Complete Health & Safety tasks, including Emergency Drill Simulations and maintaining logs
• Run and assist in monitoring the PDMP for state compliance and adherence to group policies and procedures
• Maintain a caseload of 150-200 members
• Proactively engage in community outreach activities
• Distribute brochures, flyers, and written materials to community stakeholders

Requirements

• High school diploma required
• 2 years of relevant experience preferred
• Healthcare, retail, administration, or hospitality experience preferred
• Experience working with Electronic Medical Record (EMR) systems
• Ability to manage and prioritize tasks efficiently
• Strong attention to detail and ability to manage confidential information
• Strong written and verbal communication skills
• Ability to problem solve independently and as part of a team
• Exceptional customer service skills
• Familiarity with Google Docs, Sheets, Drive, Email
• Access to reliable internet and telephone services

Nice-to-haves

• Ability to work evenings
• Adaptability to change and willingness to learn new tools and processes

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• 401k with matching contribution
• HSA
• FSA
• PTO
• Mental health and wellness time off
• Paid parental leave