United Site Services - Lindenhurst, NY
posted 4 months ago
At United Site Services (USS), we pride ourselves on being a vital part of the infrastructure that supports construction sites, industrial facilities, and live events across America. Our mission is to provide essential services such as portable restrooms, hand hygiene solutions, temporary fencing, trailer solutions, and roll-off dumpsters. We cater to a diverse clientele, from state parks to the largest music festivals in the nation, ensuring that our customers can create safe, clean, and enjoyable experiences for their employees and patrons. As we continue to grow, we invite you to join our team and contribute to making a difference in communities nationwide while also providing for your family. The Operations Coordinator plays a crucial role in our operations by communicating daily transportation activities to ensure that service and delivery goals are met on time. This position involves various aspects of dispatch, including fielding incoming calls from employees and customers, routing drivers, and resolving account/customer issues. The Operations Coordinator is responsible for relaying important information to drivers, managing customer inquiries, and supporting drivers during emergencies. This role requires strong organizational skills, effective communication, and the ability to make quick decisions to ensure smooth operations. In this position, you will be expected to handle customer call-ins, provide updates on expected delivery/service times, and make outgoing calls to address issues such as locked gates or missed services. You will also work closely with the customer service department to schedule deliveries and services, review driver manifests, and ensure that all information is accurate and complete. Keeping the Operations Manager informed about any issues and their resolutions is also a key responsibility of this role. If you are looking for a dynamic work environment where you can make a significant impact, this position may be the perfect fit for you.