Operations Coordinator

$47,840 - $52,000/Yr

Warehouse On Wheels - Montgomery, AL

Full-time - Entry Level

Montgomery, AL

About the position

The Operations Coordinator at Warehouse on Wheels (WoW) is responsible for coordinating equipment rentals and ensuring customer satisfaction. This role requires independent work with limited supervision, managing multiple priorities, and demonstrating a commitment to teamwork and customer service. The ideal candidate will be proactive, detail-oriented, and able to build and maintain customer relationships effectively.

Responsibilities

• Complete rental reservations and rental contracts.
• Maintain and nurture existing customer relationships to ensure satisfaction.
• Expand the customer base through cold calls, emails, and social media.
• Promptly respond to and resolve customer inquiries and complaints.
• Follow up on outstanding payments.

Requirements

• High School Diploma or GED required.
• 2-3 years of related experience.
• Proficient in Microsoft Word and Excel.
• Strong communication skills, including interpersonal and problem-solving abilities.

Nice-to-haves

• Experience in a fast-paced environment.
• Ability to lift 50lbs or more.

Benefits

• Health savings account
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• 401(k) matching