Operations Coordinator

$39,395 - $49,192/Yr

Penske Automotive Group - Hagerstown, MD

Full-time - Entry Level

Hagerstown, MD

Truck Transportation

About the position

The Operations Coordinator at Penske is responsible for overseeing administrative processes that enhance operational efficiency, customer satisfaction, and profitability within the branch. This role involves providing exceptional customer service and support to both internal and external customers, while also assisting the branch financial manager with financial operations and performance metrics.

Responsibilities

• Oversee accounts receivable process and maintain local collection contacts to support centralized function.
• Monitor weekly and monthly lease, contract maintenance, and special billing, resolving issues in a timely manner to support customer service and branch profitability.
• Complete Fleet Service activities such as licensing, permitting, and processing citations.
• Track and coordinate asset outside services including unit jacket file, wash sheets, and fueling.
• Establish a collaborative relationship with Fleet Services to support licensing, permitting, and other fleet operations.
• Perform process analyses and reviews in areas such as billing, credit memos, and accounts receivable, recommending solutions to profitability risks.
• Use systems like Qlikview or AS400 for operational problem solving and process improvement.
• Maintain District Personnel Files, complete weekly payroll, and process paperwork for new hires.
• Assist with projects and tasks assigned by the Branch Financial Manager and District Financial Manager.

Requirements

• High school diploma or equivalent required; degree preferred.
• 2+ years of experience in customer service and financial administrative roles.
• Competent written and verbal communication skills.
• Interpersonal and relationship-building skills to collaborate with team members.
• Advanced computer skills including Microsoft Word, Excel, Outlook, and PowerPoint required.
• Agile and quick learner, enjoys collaborative projects and continuous education.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k
• Paid holidays
• Paid time off
• Employee discount programs
• Tuition reimbursement
• Professional development opportunities