Operations Coordinator

Penske Automotive Group - Lakeland, FL

Full-time

Lakeland, FL

Truck Transportation

About the position

The Operations Coordinator is responsible for managing administrative processes that enhance operational efficiency, customer satisfaction, and profitability within the branch. This role involves providing exceptional customer service and communication to both internal and external customers, while supporting the branch financial manager with insights that contribute to overall branch performance.

Responsibilities

• Oversee the accounts receivable process and maintain local collection contacts to support centralized functions.
• Monitor lease, contract maintenance, and special billing on a weekly and monthly basis, resolving issues promptly to support customer service and profitability.
• Complete Fleet Service activities including licensing, permitting, and managing in/out service vehicles.
• Track and coordinate asset outside services such as unit jacket files, wash sheets, and fueling.
• Collaborate with Fleet Services to support licensing, permitting, citations, and other fleet operations.
• Perform process analyses and reviews in billing, credit memos, citations, and accounts receivable, recommending solutions to profitability risks.
• Utilize systems like Qlikview or AS400 for operational problem solving and process improvement.
• Maintain District Personnel Files, JJ Keller reports, complete weekly payroll, and process new hire paperwork.
• Assist with projects and tasks assigned by the Branch Financial Manager and District Financial Manager.

Requirements

• High school diploma or equivalent required; degree preferred.
• Strong interpersonal and relationship-building skills for collaboration with team members.
• Competent written and verbal communication skills.
• Minimum of 2 years of customer service and financial administrative experience.
• Ability to learn quickly and engage in collaborative projects and continuous education.
• Advanced computer skills in Microsoft Word, Excel, Outlook, and PowerPoint.