Operations Coordinator

$43,000 - $50,000/Yr

Recover Together - Brooksville, FL

Full-time

Brooksville, FL

Ambulatory Health Care Services

About the position

At Groups, the Operations Coordinator has a vital role in ensuring smooth day-to-day operations for our offices and members. They will work closely with local leadership to provide support to the clinical and medical teams. The Operations Coordinator will organize group schedules, and coordinate communication between members and other staff on their care team as well as cross-functional partners. This role will be responsible for maintaining member records within an EMR, managing appointment schedules, and assisting members with any concerns or questions regarding but not limited to, prescriptions, scheduling, and community resources. The Operations Coordinator will also interact with members in a group setting. The Operations Coordinator reports to an Associate Operations Supervisor, an Operations Supervisor, or the Operations Director, depending on the state.

Responsibilities

• Maintain a professional and organized office appearance
• Welcome all visitors and members entering the office
• Deliver outstanding customer service to members, visitors, and community stakeholders through in-person interactions, phone calls, or video conferencing
• Support members of the care team with engaging members in services
• Troubleshoot member issues related to their treatment, including but not limited to scheduling, pharmacy concerns, prescription issues, care coordination
• Act within the scope of authority granted, ensuring adherence to regulatory requirements and professional standards
• Manage office phone calls, respond to member texts and voicemails, and address emails promptly
• Assist counselors in managing member flow during in-person or virtual group meetings, including check-in/out, payment collection, and collection/interpretation of drug screens
• Conduct engagement outreach to members
• Assist members in finding resources within the community
• Support members with care coordination needs, included, but not limited to, connecting with other local community resources
• Collaborate with medical providers to coordinate schedules and address member needs
• Update and maintain accurate member demographics and appointment information within the EMR
• Electronically request, send, file member forms and handle in-person form processing when required, including but not limited to Releases of Information and Care Coordination documents
• Coordinate the processing of prior authorizations
• Act as a liaison between members and local pharmacies to ensure seamless access to medication
• Ensure the availability of Urine Drug Screen supplies within the office and coordinate shipping to members when necessary
• Coordinate medication counts and document the requests and outcomes
• Complete Health & Safety tasks, including, but not limited to: Emergency Drill Simulations, maintaining logs, and coordinate fire extinguisher inspections monthly
• Run and assist in monitoring the PDMP for state compliance and adherence to group policies and Procedures
• Maintain a caseload of 150-200 members
• Proactively engage in community outreach activities
• Distribute brochures, flyers, and written materials to community stakeholders
• Other duties as assigned

Requirements

• Highschool diploma required
• 2 years of relevant experience preferred
• Healthcare, retail, administration, or hospitality experience preferred
• Ability to work evenings
• Experience working with Electronic Medical Record (EMR) systems
• Access to reliable internet and telephone services, specifically 50M download and 10M upload package or higher as well as a strong WiFi signal if working from a remote location
• Must meet pre-employment requirements and maintain all applicable state and job-related guidelines for background screening. Depending on state-specific requirements, this may include fingerprinting, drug testing, health screening, and CPR/Basic First Aid

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• 401k with matching contribution
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)