OPERATIONS COORDINATOR

Alliance For Young Artists & Writers - New York, NY

Full-time - Entry Level

Hybrid - New York, NY

Performing Arts, Spectator Sports, and Related Industries

About the position

The Operations Coordinator will play a crucial role at the Alliance for Young Artists & Writers, a nonprofit organization dedicated to recognizing and promoting exceptional artistic and literary talent among teenagers. This position involves managing administrative, HR, technological, and customer support systems to ensure they align with the organization's mission-driven goals. The role requires collaboration with various departments and reports directly to the Deputy Director for Programs & Operations. It is a full-time, hybrid position based in New York City, with standard office hours and occasional evening and weekend work.

Responsibilities

• Collaborate with colleagues on various projects, providing administrative support for systems such as contact management and project management tools.
• Support intra-organizational communications and establish internal communication systems to optimize workflow.
• Oversee the management of physical program materials and assets, including vendor coordination.
• Maintain shared calendars and assist in managing the Executive Director's calendar and meeting coordination.
• Establish protocols for digital file sharing and management.
• Coordinate staff travel for conferences and outreach events.
• Administer HR systems, including onboarding and offboarding processes.
• Audit and maintain project management systems and provide staff training on tools.
• Maintain external tools used across organizational activities, including Microsoft 365 and Salesforce.
• Utilize the Awards entry portal to generate data-driven reports for programming efforts.
• Develop strategies for audience list maintenance for electronic material distribution.
• Support the technology team with updates and troubleshooting.

Requirements

• At least two years' experience in a related role.
• Fluency with Microsoft 365, Notion, Google Suite; familiarity with Salesforce/Salesforce Tableau, Zoom, Campaign Monitor, Survey Monkey, and Bamboo HR is a plus.
• Demonstrated experience in a role bridging operations and technology in a nonprofit context.
• Customer service experience is a plus.
• A 2 or 4 year degree in a relevant field is preferred.

Nice-to-haves

• Experience with customer service in a nonprofit setting.
• Familiarity with a wide range of technological tools and platforms.

Benefits

• Flexible work environment with hybrid options.
• Opportunities for professional development and training.
• Supportive team culture focused on diversity and inclusion.