Operations Coordinator

Penske Automotive Group - Austin, TX

Full-time - Entry Level

Austin, TX

Truck Transportation

About the position

The Operations Coordinator is responsible for overseeing administrative processes that enhance operational efficiency, customer satisfaction, and profitability within the branch. This role involves providing exceptional customer service and communication to both internal and external customers, while supporting the branch financial manager with guidance and information that contributes to overall branch performance.

Responsibilities

• Oversee accounts receivable process and maintain local collection contacts to support centralized function.
• Monitor weekly and monthly lease, contract maintenance, and special billing, resolving issues in a timely manner to support customer service and branch profitability.
• Complete Fleet Service activities such as licensing, permitting, and processing citations.
• Track and coordinate asset outside services including unit jacket file, wash sheets, and fueling.
• Establish a collaborative relationship with Fleet Services to support licensing, permitting, and other fleet operations.
• Perform process analyses and reviews in areas such as billing, credit memos, and accounts receivable, recommending solutions to profitability risks.
• Utilize systems like Qlikview or AS400 for operational problem solving and process improvement.
• Maintain District Personnel Files, complete weekly payroll, and process paperwork for new hires.
• Assist with projects and tasks assigned by the Branch Financial Manager and District Financial Manager.

Requirements

• High school diploma or equivalent required; degree preferred.
• 2+ years of customer service financial administrative experience required.
• Competent written and verbal communication skills.
• Interpersonal and relationship building skills with the ability to collaborate with team members.
• Advanced computer skills including Microsoft Word, Excel, Outlook, and PowerPoint required.
• Agile and quick learner, enjoys collaborative projects and continuous education.
• Regular, predictable, full attendance is an essential function of the job.

Nice-to-haves

• Experience with process analytics and reporting tools.
• Familiarity with fleet operations and management.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid holidays
• Paid time off (PTO)
• Employee discounts on products and services