Operations Coordinator

Topcon Solutions - Indianapolis, IN

Full-time - Entry Level

Indianapolis, IN

11-50 employees

Rental and Leasing Services

About the position

As an Operations Coordinator at Topcon Positioning Group, you will play a vital role in providing exceptional customer service and support within a high-tech environment. This position focuses on ensuring smooth operations by managing customer orders, inventory, and communication between various teams. Your contributions will directly impact the efficiency of service delivery and customer satisfaction, aligning with Topcon's mission to support industries that build and feed the world.

Responsibilities

• Provide service to walk-in customers and handle all incoming calls.
• Enter and update customer orders in coordination with the sales team as received via phone or email, ensuring special handling requirements are noted.
• Perform weekly cycle counts to maintain accurate on-hand inventory.
• Coordinate mobile inventory counts with sales representatives and support personnel.
• Monitor open purchase and sales orders to ensure timely shipping.
• Update sales and rental orders.
• Process vendor invoices and send them to the accounting department.
• Reconcile petty cash and process all checks and cash through the accounting department.
• Work with the service department to ensure customer units are turned around promptly.
• Coordinate with other locations to ensure timely and accurate inventory transfers.
• Monitor sales activities, troubleshoot internal and customer issues, and coordinate the collection or delivery of equipment.

Requirements

• High School Diploma
• Office administration skills
• Proficiency in Microsoft Office
• Strong customer service abilities
• Sales and marketing skills
• Experience with ERP systems, SAP is a plus
• Preferred experience in inventory control, customer service, and warehouse operations
• Ability to lift 50 pounds.