Operations Coordinator

Servicon, Llc. - Baltimore, MD

Full-time - Entry Level

Baltimore, MD

Transportation Equipment Manufacturing

About the position

The Operations Coordinator plays a vital role in supporting the Operations Team at Servicon, a women-owned environmental solutions provider. This position involves providing administrative support, managing client relationships, and ensuring effective communication within the team. The Operations Coordinator is responsible for a variety of tasks that contribute to the overall success of the operations, including scheduling, data management, and reporting.

Responsibilities

• Provide administrative support by handling phone calls, emails, scheduling meetings, and coordinating department events.
• Partner with the Operations team to manage contact and relationships with client stakeholders.
• Work closely with client assigned staff to document issues and escalated areas of concern.
• Coordinate Quarterly Business Review by gathering information via databases.
• Collaborate with Operations management and Human Resources in support of hiring activities, including job requisitions and new hire onboarding.
• Present at weekly meetings and oversee the collection of relevant employee file documents while maintaining confidentiality.
• Extract data from HRIS system for monthly reporting and billing.
• Manage billing and accounting reports, including headcount and account discrepancies.
• Perform other duties as assigned.

Requirements

• High School diploma or GED equivalent.
• Minimum of 2 years related administrative support experience.
• Excellent oral and written communication skills.
• Exceptional interpersonal and engagement skills with a strong customer-service orientation.
• Ability to effectively manage competing priorities and possess strong organizational skills.
• Must maintain confidentiality and manage sensitive information appropriately.
• Proficient with Microsoft Office: Word, PowerPoint, Excel.

Nice-to-haves

• Bilingual (English and Spanish) preferred.

Benefits

• Dental insurance
• Employee assistance program
• Health insurance
• Paid holidays
• Paid jury duty
• Paid time off
• Vision insurance