Operations Coordinator

$39,395 - $49,192/Yr

Penske Motor Group - Hagerstown, MD

Full-time - Entry Level

Hagerstown, MD

Motor Vehicle and Parts Dealers

About the position

The Operations Coordinator is responsible for overseeing administrative processes that enhance operational efficiency, customer satisfaction, and profitability at the branch level. This role involves providing exceptional customer service and support to both internal and external customers, while assisting the branch financial manager in improving branch performance and profitability.

Responsibilities

• Oversee accounts receivable process and maintain local collection contacts to support centralized function.
• Monitor weekly and monthly lease, contract maintenance, and special billing, resolving issues in a timely manner.
• Complete Fleet Service activities such as licensing, permitting, and processing citations.
• Track and coordinate asset outside services, including unit jacket files and fueling.
• Partner with Fleet Services to support licensing, permitting, and other fleet operations.
• Perform process analyses in areas such as billing, credit memos, and accounts receivable, recommending solutions to profitability risks.
• Maintain District Personnel Files, complete weekly payroll, and process new hire paperwork.

Requirements

• High school diploma or equivalent required; degree preferred.
• 2+ years of experience in customer service and financial administrative roles.
• Competent written and verbal communication skills.
• Interpersonal and relationship-building skills to collaborate with team members.
• Advanced computer skills including Microsoft Word, Excel, Outlook, and PowerPoint.

Nice-to-haves

• Agile and quick learner who enjoys collaborative projects and continuous education.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k plan
• Paid holidays
• Paid time off
• Employee discount programs
• Tuition reimbursement
• Professional development opportunities