Operations Coordinator

Sprague Energy - Portsmouth, NH

Full-time - Entry Level

Portsmouth, NH

Merchant Wholesalers, Nondurable Goods

About the position

The Natural Gas Operations Coordinator will work to understand concepts of Natural Gas and the role Retail Operations plays within the Natural Gas department. This role will complete enrollments tasks and learn related systems and programs, work with other groups as needed to update and validate Nat Gas systems, deals, and customer accounts, and work on basic deal purchase/deal entry responsibilities. The position focuses on account/market operations, including account tracking, drops, enrollments, adjustments, etc. for all customers. The coordinator will use the Natural Gas Pricing tool, EDI, and various utility systems, verify the accuracy of submitted data through various reports & contractual documents, and perform enrollment tasks including usage requests, coordination of deadlines and utility communications. The role requires clear, concise, and timely communication with appropriate parties, entering, uploading, and adjusting data points, maintaining enrollments upload files, and sharing information as appropriate on accounts. The coordinator will also handle basic deal execution functions, verify deal parameters, meet compliance controls, coordinate between departments to diagnose and repair problems, and respond to inquiries regarding deal costs and structure.

Responsibilities

• Focus on Account/Market operations - including account tracking, drops, enrollments, adjustments, etc. for all customers
• Use of the Natural Gas Pricing tool, EDI, and various utility systems
• Verify the accuracy of submitted data through various reports & contractual documents
• Perform enrollment tasks including, but not limited to: usage requests, coordination of deadlines and utility communications
• Change, move, update accounts on deals while understanding the overall picture and the effects on other groups
• Clear, concise and timely communication with appropriate parties
• Entering, uploading and adjusting the TCQ, Base & Heat data points
• Maintaining Enrollments upload files; understand how files work
• Share information as appropriate on accounts; using Smartsheet to relay required information
• Basic deal execution functions, deal set up and structure
• Ability to enter basic Natural Gas deals, such as triggers and monthly deals
• Verify deal parameters, such as risk and contract issues prior to purchase
• Meet and complete tasks as required by established compliance controls
• Coordinate between other departments to diagnose and repair problems
• Respond to inquiries from multiple groups regarding deal costs, structure, set up
• Work with IT regarding process changes, system implementations, facilitating daily and monthly adjustments; new system testing

Requirements

• Associates degree and/or 0-3+ years related work experience
• Analytical skills
• Advanced computer literacy
• Detail oriented and ability to multitask in a fast paced environment; adherence to deadlines
• Good verbal and written communication skills
• Ability to relate to customers/outside contacts and fellow employees
• Ability to operate basic office equipment

Benefits

• 401(k) Traditional and Roth plans with employer match
• Defined Contribution Plan with an automatic contribution from Sprague
• Paid Volunteer Time
• Paid tuition reimbursement
• Flexible Working Policy
• Choice of PPO Health Plans to fit your individual needs
• Wellness Program