Operations Coordinator

$66,650 - $75,000/Yr

CRST International - Covina, CA

Full-time - Mid Level

Covina, CA

Truck Transportation

About the position

CRST The Transportation Solution, Inc. is seeking an Operations Coordinator to join our Home Solutions - NAL division, which specializes in the final-mile home delivery of large and bulky products. This role is crucial in managing, coordinating, and executing operations that occur at customer sites or within warehouses. The Operations Coordinator will play a vital role in overseeing various activities and projects in the field, ensuring compliance with CRST regulations, and maintaining high standards of customer service. The position is based in Covina, CA, and offers a competitive salary range of $66,650 to $75,000, with the final amount dependent on relevant experience and knowledge. In this role, you will assist the market manager with all operational aspects of the assigned location. This includes supporting the implementation of new locations that require assistance and coordinating daily load-outs to ensure that all team members have their assigned orders. You will be responsible for identifying and executing management-approved opportunities to enhance productivity within the territory. Building a positive company image in the market is essential, and you will achieve this by collaborating effectively with carrier partners, customers, and management. The Operations Coordinator is expected to complete all assigned tasks thoroughly and in a timely manner, which includes returning phone calls, emails, and inquiries from customers, partners, and internal stakeholders. Creating a positive and professional work environment is a key responsibility, and you will lead by example while maintaining the confidentiality of all company and client information. Additional duties may be assigned based on business needs.

Responsibilities

• Assist market manager in all operational aspects of assigned location
• Assist in the implementation of new location or locations that need assistance
• Coordinate load-out and ensure everyone has assigned orders on a daily basis
• Identify, escalate, and execute on management-approved opportunities for increased productivity for the territory
• Build company image within the market by collaborating with carrier partners, customers, and management
• Complete all assigned tasks in a thorough and workmanlike fashion
• Maintain timely communication with phone calls, emails, and inquiries from customers, partners, and internal stakeholders
• Create a positive and professional work environment and lead by example
• Maintain confidentiality of all company and client information
• Perform other duties as dictated by business need and assigned by management

Requirements

• Management experience in operations coordination
• Strong service orientation
• Ability to manage material resources effectively
• Proficient in operation and control processes
• Excellent social perceptiveness
• Good time management skills
• Critical thinking and persuasion abilities
• Coordination and monitoring skills

Nice-to-haves

• Experience in logistics or transportation industry
• Familiarity with compliance regulations
• Strong interpersonal skills
• Ability to work in a fast-paced environment