Operations Coordinator

$52,000 - $58,240/Yr

Spire Hospitality - Fremont, CA

Full-time - Entry Level

Fremont, CA

Accommodation

About the position

The Operations Coordinator at Hilton Garden Inn plays a crucial role in supporting the sales and service processes by managing correspondence, handling inquiries, and ensuring efficient communication within the hotel. This position involves a variety of administrative tasks, including data entry, document management, and customer service, all aimed at enhancing the operational efficiency of the hotel.

Responsibilities

• Takes booking inquiry information via phone and prepares proper paperwork.
• Enters data to produce correspondence, forms, memoranda, and other documents.
• Answers telephone and responds to caller inquiries in a clear and pleasant manner.
• Accurately records messages for staff and distributes them in a timely manner.
• Distributes printed documents to appropriate persons and locations.
• Transports printed documents weighing up to 10 pounds to various locations throughout the hotel.
• Organizes, files, and retrieves documents in appropriate binders.
• Distributes outgoing and inter-office mail and documentation throughout the hotel.
• Answers telephones for other individuals within the department during their absence.
• Reconciles cash drops and bank drops report to accounting.
• Ensures all accounts are in balance and proper end of month reporting is completed.
• Posts/collects payment for groups and reviews open balances/house accounts.
• Stays on top of guest/reservation emails and sends out invoices for open balances in AR.
• Performs other related duties as assigned.

Requirements

• Basic secretarial knowledge such as business letter formats and telephone etiquette.
• Excellent telephone skills and manners; ability to interact with fellow employees and clients of the hotel.
• Working knowledge of Microsoft Word 2000.
• Ability to read, write, and speak using excellent grammar and communication skills.
• Ability to input data into a computer.
• 1-2 years of prior comparable human resources, sales assistant, or front office experience preferred.

Nice-to-haves

• Additional language ability preferred.

Benefits

• Compensation: $25.00-$28.00 per hour
• Regular attendance in conformance with the standards is essential.
• Opportunity to work in a dynamic hospitality environment.