Operations Coordinator

$56,000 - $56,000/Yr

United Way Of Connecticut - Rocky Hill, CT

Full-time - Entry Level

Rocky Hill, CT

About the position

The IT Operations Coordinator at United Way of Connecticut will play a crucial role in overseeing and coordinating the daily operations of the IT department. This position is designed for a proactive individual who can manage IT projects effectively while ensuring the smooth operation of IT systems. The ideal candidate will possess strong organizational skills and the ability to collaborate with various teams across the organization. While prior IT experience is beneficial, the organization is open to developing these skills on the job, making this an excellent opportunity for growth and learning. In this role, you will be responsible for coordinating and managing IT projects from planning through execution and monitoring. You will act as a liaison between the IT department and business units, ensuring that all IT needs are met efficiently. Your responsibilities will include monitoring and managing product licenses and software subscriptions, troubleshooting system performance issues, and collaborating with other departments to provide appropriate IT solutions. Additionally, you will maintain and update IT documentation, gather report requirements, and facilitate their implementation for reports and visual dashboards. You will also document various workflows throughout the organization and develop project plans to modernize these approaches. Utilizing various project management tools, you will create visuals to communicate, prioritize, and schedule product deliveries. Your role will involve working closely with IT and other business units to track project statuses and participate in all aspects of Agile development processes. You will assist in managing change management processes and adhere to established development standards and protocols. This position requires you to work from the UWC offices in Rocky Hill, CT, at least one day per week, and you must be able to support a 24/7 mission-critical environment. Occasionally, you may need to work outside of regular hours and adhere to specified emergency response times.

Responsibilities

• Coordinate and manage IT projects, including planning, execution, and monitoring.
• Act as a liaison between IT and the business units.
• Monitor and manage product licenses and software subscriptions.
• Monitor system performance and troubleshoot issues as they arise.
• Collaborate with other departments to understand their IT needs and provide appropriate solutions.
• Maintain and update IT documentation, including system configurations and procedures.
• Gather report requirements and facilitate their implementation for reports and visual dashboards.
• Document various workflows throughout the organization and develop a project plan to modernize the approaches.
• Create visuals using various project management tools to help communicate, prioritize, and schedule product deliveries.
• Use organization approved applications to illustrate workflows within the organization.
• Work with IT and other business units to track the status of projects.
• Participate in all aspects of Agile development processes.
• Assist with the management of change management processes.
• Adhere to established development standards and protocols.

Requirements

• Bachelor's or Associate's degree or equivalent experience.
• Experience gathering and translating business requirements from stakeholders.
• Experience with the project management of IT projects.
• Strong organizational skills.
• Proficiency with agile project management processes.
• Proficient with communication tools.
• Excellent verbal and written communication skills.
• Ability to present technical details so both technical and non-technical audiences understand content.
• Strong analytic mindset with the ability to decompose complex problems into simpler components.
• Ability to maintain a high level of confidentiality in day-to-day duties.
• Ability to become an expert in the lines of business needs, including their data and reporting needs, and develop their trust.
• Proficiency with MS Office applications.
• Solid written and verbal communication, listening, organization, and priority setting skills.
• Strong customer focus in all tasks and activities, even while under pressure.
• Solid problem-solving skills.
• Ability to successfully complete tasks and multiple projects independently as well as collaboratively with minimal supervision.
• Ability to relate well with people from diverse groups.

Benefits

• Paid holidays
• Health insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• 401(k) matching
• Loan forgiveness