Operations Coordinator

Robert Half - Phoenix, AZ

Full-time

Phoenix, AZ

Administrative and Support Services

About the position

The Operations Coordinator role at Robert Half in Phoenix, Arizona, involves a variety of tasks within the logistics industry, focusing on customer service, communication, and operational efficiency. The position requires managing customer orders, scheduling appointments, processing invoices, and ensuring adherence to company policies and standard operating procedures.

Responsibilities

• Execute and monitor customer orders efficiently, including activating shipments, building loads, and assigning loads.
• Schedule appointments and track shipments, ensuring all operations are executed in accordance with our standard operating procedures.
• Handle customer and carrier requests through assigned email accounts and task boards, ensuring satisfaction through effective communication and time management.
• Validate load data in systems according to our company and customer standards, ensuring accuracy at all times.
• Process payments related to carrier services, demonstrating proficiency in payment processing.
• Resolve customer inquiries and events, utilizing skills gained through experience and adherence to standard operation procedures.
• Manage non-standardized activities related to carrier payments, order rejection, and load booking.
• Maintain a focus on quality and efficiency in all operations, demonstrating an understanding of logistics and shipping functions.
• Utilize Microsoft Office Suites for various tasks, demonstrating proficiency in company software.
• Foster an inclusive work environment that values diversity, creativity, and innovation, demonstrating a commitment to our company's values.

Requirements

• Proficiency in Microsoft Office Suites
• Excellent customer service skills
• Outstanding communication abilities
• Familiarity with office functions and operations
• Knowledge of procedures and schedule appointments
• Ability to handle invoices and payment processing
• Strong understanding of quality and logistics in a business context
• Experience in shipping functions and call center customer service
• Exceptional time management skills
• Capability to execute tasks effectively
• Understanding of company policy and prioritization
• Experience in a call center and understanding of standard operation procedure
• Knowledge of transportation services
• Creativity and innovation skills
• Ability to develop and execute validation plans
• Committed to business growth
• Clear understanding of discrimination laws.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan