Operations Coordinator

World Book - Chicago, IL

Full-time - Entry Level

Chicago, IL

51-100 employees

About the position

The Operations Coordinator at World Book plays a crucial role in managing various operational aspects of the company, including warehouse management, fulfillment services, and trade shows. This position is essential for ensuring operational efficiency while minimizing costs, contributing to the company's mission of empowering education in young learners. The ideal candidate will be detail-oriented, self-motivated, and capable of adapting to a fast-paced environment.

Responsibilities

• Assists the Inventory Operations Manager with day-to-day print inventory management.
• Confirms shipment information of print product via data entry into our ERP.
• Oversees mailing services to ensure processes are operating efficiently and timely.
• Assists customers and sales team with inquiries related to product details, inventory, shipping info, etc.
• Ensures damages/returns from customers/sales/inventory are handled in a timely manner.
• Ensures our Amazon account has ample inventory based on the recommendations given.
• Provides shipping estimates for international orders and creates clearance documents for international shipments.
• Organizes invoices and ensures accuracy.
• Assists with inventory control and adjustments via our ERP.
• Ships out small ground parcels from our home office as needed.
• Generates and provides customers or team members with ground parcel labels for returns or transfers.
• Coordinates shipments via Freight delivery for larger orders.
• Organizes and coordinates equipment/material transfer to and from trade show conference locations.
• Sorts/delivers mail/packages to personnel throughout the office.
• Works with IT/management to occasionally move or setup of file cabinets, computers, telephones, books, files, etc. throughout the office.
• Contacts and maintains ordering with third-party office vendors: shipping supplies, office supplies, beverages, mailing services, etc.
• Receives calls from staff regarding office maintenance problems, and reports problems to the Office of the Building.
• Assists in providing office security procedures.
• Acts as fire marshal coordinator.
• All other duties as required.

Requirements

• Proficiency in Microsoft Office applications, including Word, Excel, and Teams.
• Two years' office operations experience.
• Effective communication and interpersonal skills to collaborate with internal teams and external partners.
• Professional, accurate grammar and punctuation in correspondence writing to both clients and colleagues.
• Ability to work well under pressure and adapt to changing priorities in a fast-paced environment.
• Excellent organizational and time management skills with the ability to prioritize tasks effectively.
• Self-motivated; able to work independently.
• Ability to stand, reach and lift at least 50 lbs.
• High school diploma or equivalent.

Nice-to-haves

• Experience with Enterprise ERP systems is preferred (but not required).

Benefits

• Full-time position with competitive salary range.
• Opportunity to work in a dynamic team environment.
• Engagement in a mission-driven organization focused on education.