Operations Coordinator

C.H. Robinson Worldwide - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

5,001-10,000 employees

Support Activities for Transportation

About the position

The Operations Coordinator at C.H. Robinson plays a vital role in executing business operations for customers, focusing on building relationships and ensuring their day-to-day needs are met. This position emphasizes data integrity, quality, and efficiency, utilizing proven processes and innovative technology to meet transportation needs and contribute to the company's mission of excellence in logistics and supply chain management. The role involves a mix of teamwork and autonomy, with in-person collaboration four days a week and the flexibility for remote work one day a week.

Responsibilities

• Create orders and activate shipments
• Build and assign loads, schedule appointments, track and trace shipments
• Generate invoices and payments, reject and cancel orders, and update and resolve events
• Monitor task boards and assigned email accounts to respond to customer and carrier requests
• Utilize standard operating procedures (SOPs) and experience to meticulously document events
• Follow through on customer or carrier requests to ensure satisfaction
• Validate and ensure the accuracy of load data in systems according to CHR and customer standards

Requirements

• High School diploma or GED
• Minimum 1 year of experience as an Associate Operations Coordinator
• Ability to work evenings and/or weekends (select roles only)
• Minimum two years' call center customer service or transportation/logistics experience (for external postings only)

Nice-to-haves

• Bachelor's degree from an accredited college or university
• Proficient in Microsoft Office Suite of programs
• Previous customer service experience in a call center or similar environment
• Demonstrated communication, prioritization, and time management skills
• Prior work experience that required attention to detail and accuracy

Benefits

• Two medical plans (including a High Deductible Health Plan)
• Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid and floating holidays
• Paid time off (PTO)
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Broad range of career development, networking, and team-building opportunities