Operations Coordinator

Penske Automotive Group - Hagerstown, MD

Full-time

Hagerstown, MD

Truck Transportation

About the position

The Operations Coordinator at Penske will play a crucial role in ensuring the administrative processes of the branch operate smoothly and efficiently. This position is designed to support operational efficiency, effectiveness, customer satisfaction, and profitability. The Operations Coordinator will be responsible for providing superior customer service and communication to both internal and external customers, ensuring that all interactions reflect the high standards of Penske. This role will also support the branch financial manager by offering guidance and information that contributes to the overall performance and profitability of the branch. Located at the Penske facility in Hagerstown, MD, the Operations Coordinator will oversee various financial operations, including the accounts receivable process, and maintain local collection contacts to support centralized functions. The coordinator will monitor lease agreements, contract maintenance, and special billing, taking the initiative to resolve any issues that arise in a timely manner. Establishing and controlling all related processes will be essential to support customer service and enhance branch profitability. In addition to financial operations, the Operations Coordinator will manage fleet operations, which include completing fleet service activities such as licensing, permitting, and processing citations. The role requires tracking and coordinating asset outside services, ensuring that all vendor support is efficiently managed. A collaborative relationship with Fleet Services will be vital to support various fleet operations. The position also involves performing process analyses and reviews in areas such as billing and accounts receivable. The Operations Coordinator will utilize systems like Qlikview or AS400 to understand operational dynamics, recommend solutions, and improve processes that may pose risks to profitability. Other responsibilities include maintaining district personnel files, completing weekly payroll, and processing paperwork for new hires, along with any projects assigned by the Branch Financial Manager and District Financial Manager.

Responsibilities

• Oversight of accounts receivable process and maintain local collection contacts to support centralized function.
• Monitor weekly and monthly lease, contract maintenance, and special billing, resolving any issues in a timely fashion.
• Complete Fleet Service activities such as licensing, permitting, and processing citations.
• Track and coordinate asset outside services such as unit jacket file, wash sheets, and fueling.
• Partner with Fleet Services to support licensing, permitting, citations, and other fleet operations.
• Perform process analyses and reviews in areas such as billing, credit memos, and accounts receivable.
• Investigate and recommend solutions to issues posing a risk to profitability.
• Use systems like Qlikview or AS400 for problem solving and process improvement.
• Maintain District Personnel Files and complete weekly payroll.
• Process paperwork for new hires and assist with projects assigned by management.

Requirements

• High school diploma or equivalent required, degree preferred.
• 2 years+ experience in customer service financial administrative experience required.
• Competent written and verbal communication skills.
• Interpersonal and relationship building skills with an ability to collaborate with branch team members.
• Advanced computer skills including Microsoft Word, Excel, Outlook, and PowerPoint required.
• Agile and quick learner, enjoys collaborative projects and continuous education.
• Regular, predictable, full attendance is an essential function of the job.