Operations Coordinator

Marsh McLennan - Fargo, ND

Full-time - Entry Level

Fargo, ND

5,001-10,000 employees

Insurance Carriers and Related Activities

About the position

The Operations Coordinator at Marsh McLennan Agency (MMA) plays a crucial role in supporting agency management systems and operational functions. This position involves preparing reports, maintaining databases, and ensuring compliance with policies and regulations. The ideal candidate will have strong organizational skills and the ability to collaborate effectively across departments to enhance operational efficiency.

Responsibilities

• Provide comprehensive support for agency management systems and operational functions.
• Prepare and distribute monthly expiration reports for all departmental staff.
• Generate reports for all departments to maintain data integrity and identify potential areas for improvement.
• Assist in the implementation and maintenance of agency management systems including CSR24, Indio, BenefitPoint, ImageRight, Sagitta, and EPIC.
• Update agency management systems with colleague changes.
• Compile and update online carrier directories.
• Act as administrator for carrier-specific websites, including user ID setup, maintenance, and termination.
• Monitor new and expired policies to ensure they are updated within identified timelines.
• Maintain an accurate database of colleague licenses.
• Manage the carrier appointment process for all departments.
• Provide supplemental documents necessary to execute and maintain carrier contracts.
• Assist with the filing, servicing, and organization of individual life policy documents, ensuring compliance with company policies and regulatory requirements.

Requirements

• High School diploma or equivalent.
• Strong administrative skills.
• Working knowledge of principles and practices of organization, planning, and general administration.
• Ability to coordinate multiple projects while ensuring timely and accurate deliverables, with effective problem-solving and resolution skills.
• Strong prioritization, organizational, project planning, and management skills, with multi-tasking abilities.
• Excellent listening, verbal, and written communication skills.
• Proficiency with Microsoft Office suite.

Nice-to-haves

• Bachelor's Degree preferred.
• Office Experience.
• Life & Health Insurance license (Required within 90 days).

Benefits

• Generous time off, including personal and volunteering.
• Tuition reimbursement and professional development opportunities.
• Hybrid work.
• Charitable contribution match programs.
• Stock purchase opportunities.