Operations Coordinator

Penske Automotive Group - Milwaukee, WI

Full-time - Entry Level

Milwaukee, WI

Truck Transportation

About the position

The Operations Coordinator at Penske Truck Leasing will manage administrative processes that enhance operational efficiency, customer satisfaction, and profitability across branches. This role involves providing exceptional customer service and supporting the branch financial manager with insights that contribute to branch performance.

Responsibilities

• Oversee accounts receivable processes and maintain local collection contacts.
• Monitor lease, contract maintenance, and special billing, resolving issues promptly.
• Establish and control processes to support customer service and branch profitability.
• Complete fleet service activities including licensing, permitting, and processing citations.
• Track and coordinate asset outside services and vendor support.
• Collaborate with Fleet Services for licensing, permitting, and fleet operations.
• Perform process analyses in billing, credit memos, and accounts receivable.
• Investigate and recommend solutions to profitability risks.
• Maintain district personnel files and complete weekly payroll.

Requirements

• High school diploma or equivalent required; degree preferred.
• 2+ years of customer service and financial administrative experience.
• Advanced computer skills in Microsoft Word, Excel, Outlook, and PowerPoint.
• Strong interpersonal and relationship-building skills.
• Competent written and verbal communication skills.

Nice-to-haves

• Experience with QlikView or AS400 systems.
• Agile and quick learner, enjoys collaborative projects.