Operations Coordinator

Penske Automotive Group - Las Vegas, NV

Full-time

Las Vegas, NV

Truck Transportation

About the position

The Operations Coordinator will play a crucial role in ensuring the administrative processes of the branch operate smoothly, contributing to operational efficiency, effectiveness, customer satisfaction, and profitability. This position is designed for individuals who excel in providing superior customer service and communication to both internal and external customers. The Operations Coordinator will work closely with the branch financial manager, offering guidance and information that is vital for enhancing branch performance and profitability. In the realm of financial operations, the Operations Coordinator will oversee the accounts receivable process and maintain local collection contacts to support a centralized function. This includes monitoring weekly and monthly lease, contract maintenance, and special billing, taking the initiative to resolve any issues promptly. Establishing and controlling all related processes is essential to support customer service and branch profitability. Fleet operations are another key responsibility, where the Operations Coordinator will complete various Fleet Service activities such as licensing, permitting, and managing in/out service vehicles. They will also track and coordinate asset outside services, including unit jacket files, wash sheets, fueling, and other vendor support that is not maintenance-related. A collaborative relationship with Fleet Services is necessary to support licensing, permitting, citations, and other fleet operations. Additionally, the Operations Coordinator will perform process analyses and reviews in areas such as billing, credit memos, and accounts receivable. They will investigate and recommend solutions to issues that pose a risk to profitability. Utilizing systems or reports like Qlikview or AS400 will be essential for understanding operational dynamics and driving process improvements. Other responsibilities include maintaining district personnel files, completing weekly payroll, and processing paperwork for new hires. The Operations Coordinator will also be tasked with various projects as assigned by the Branch Financial Manager and District Financial Manager.

Responsibilities

• Oversight of accounts receivable process and maintain local collection contacts to support centralized function.
• Monitor weekly and monthly lease, contract maintenance, and special billing, resolving any issues in a timely fashion.
• Establish and control all related processes to support customer service and branch profitability.
• Complete Fleet Service activities such as licensing, permitting, and managing in/out service vehicles.
• Track and coordinate asset outside services such as unit jacket file, wash sheets, fueling, and other vendor support that is not maintenance related.
• Partner with Fleet Services to establish a collaborative relationship for licensing, permitting, citations, and other fleet operations.
• Perform process analyses and reviews in areas such as billing, credit memos, and accounts receivable.
• Investigate and recommend solutions to issues posing a risk to profitability.
• Use systems or reports such as Qlikview or AS400 for problem solving and process improvement.
• Maintain district personnel files, complete weekly payroll, and process paperwork for new hires.
• Complete projects and tasks as assigned by Branch Financial Manager and District Financial Manager.

Requirements

• High school diploma or equivalent required, degree preferred.
• Interpersonal and relationship building skills with an ability to collaborate with branch team members.
• Competent written and verbal communication skills.
• 2 years+ experience in customer service financial administrative experience required.
• Agile and quick learner, enjoys collaborative projects and continuous education.
• Advanced computer skills including Microsoft Word, Excel, Outlook, and PowerPoint required.
• Regular, predictable, full attendance is an essential function of the job.