Penske Automotive Group - Las Vegas, NV
posted about 2 months ago
The Operations Coordinator will play a crucial role in ensuring the administrative processes of the branch operate smoothly, contributing to operational efficiency, effectiveness, customer satisfaction, and profitability. This position is designed for individuals who excel in providing superior customer service and communication to both internal and external customers. The Operations Coordinator will work closely with the branch financial manager, offering guidance and information that is vital for enhancing branch performance and profitability. In the realm of financial operations, the Operations Coordinator will oversee the accounts receivable process and maintain local collection contacts to support a centralized function. This includes monitoring weekly and monthly lease, contract maintenance, and special billing, taking the initiative to resolve any issues promptly. Establishing and controlling all related processes is essential to support customer service and branch profitability. Fleet operations are another key responsibility, where the Operations Coordinator will complete various Fleet Service activities such as licensing, permitting, and managing in/out service vehicles. They will also track and coordinate asset outside services, including unit jacket files, wash sheets, fueling, and other vendor support that is not maintenance-related. A collaborative relationship with Fleet Services is necessary to support licensing, permitting, citations, and other fleet operations. Additionally, the Operations Coordinator will perform process analyses and reviews in areas such as billing, credit memos, and accounts receivable. They will investigate and recommend solutions to issues that pose a risk to profitability. Utilizing systems or reports like Qlikview or AS400 will be essential for understanding operational dynamics and driving process improvements. Other responsibilities include maintaining district personnel files, completing weekly payroll, and processing paperwork for new hires. The Operations Coordinator will also be tasked with various projects as assigned by the Branch Financial Manager and District Financial Manager.