Operations Coordinator

$54,600 - $54,600/Yr

Custom House Hotel, L.P. - Monterey, CA

Full-time - Entry Level

Monterey, CA

About the position

The Operations Coordinator at Custom House Hotel is responsible for providing essential administrative support to the Managing Director and the Director of Food & Beverage. This role involves managing correspondence, handling guest inquiries, and ensuring smooth operations within the hotel. The coordinator plays a vital role in promoting guest satisfaction and maintaining the hotel's service standards.

Responsibilities

• Provide administrative support for the Managing Director and Director of Food & Beverage.
• Manage all telephone inquiries for the Executive Office and take messages as needed.
• Handle incoming and outgoing correspondence, including reports, emails, and letters.
• Prepare and track Special Request Forms for guest amenities and VIP letters.
• Manage donation requests and maintain records for guest recovery.
• Purchase and maintain office supplies for the Executive Office and Food & Beverage Department.
• Edit and maintain printed menus and ensure sufficient stock in outlets.
• Take reservations for outlets when necessary and manage large event bookings.
• Update staff certifications and manage Alcoholic Beverage Control requirements.
• Maintain knowledge of events and promotions in the Food & Beverage Department.

Requirements

• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Experience in hospitality or administrative roles.
• Ability to maintain confidentiality and handle sensitive information.

Nice-to-haves

• Knowledge of OpenTable and Delphi systems.
• Experience in customer service and guest relations.

Benefits

• Competitive hourly wage of $26.25.
• Opportunities for professional development and training.