Operations Coordinator

$48,000 - $52,000/Yr

Keller Williams Realty - Burnsville, MN

Full-time - Entry Level

Burnsville, MN

11-50 employees

Real Estate

About the position

Are you passionate about supporting others to achieve high-level success? Do you thrive in a dynamic, team-oriented environment? If so, we invite you to become part of our close-knit, highly specialized Real Estate Sales Team. With over 275 years of combined experience, 3,000 closings, and a team of 26 dedicated professionals, we are committed to excellence and continuous growth. A successful Operations Specialist will be detail-oriented, driven, and passionate about supporting agents and team members efficiently and effectively. This role requires strong communication and project management skills, a positive attitude, and a commitment to high standards of customer service. The Operations Coordinator will provide exceptional support to our agent partners and manage the daily operations of a $120M team. This includes tracking lead sources, handling systems management, and engaging in business management and strategic planning with the owner and CEO. The role also involves building and managing marketing campaigns, maintaining marketing documents, and aiding in event planning and awareness campaigns. The Operations Coordinator will implement new systems, track VIP programs, manage online reviews, and perform website management tasks. Additionally, they will ensure that client transaction steps are executed fully and timely, maintain property listings, and assist in maintaining team shared drives and calendars. Participation in team meetings and contributing to process improvements is also expected.

Responsibilities

• Provide exceptional support to our agent partners.
• Manage daily operations of a $120M team.
• Track lead sources and number tracking.
• Handle systems management and event planning.
• Engage in business management and strategic planning with the owner and CEO.
• Build and manage marketing campaigns to engage our database.
• Maintain and update marketing documents/presentations.
• Aid in event planning and running event awareness campaigns.
• Implement new systems and create efficiencies.
• Track VIP programs and manage online reviews.
• Perform some website management tasks.
• Track commissions and referrals.
• Monitor and update transaction databases and systems accurately and in a timely manner.
• Ensure client transaction steps are executed fully and timely.
• Enter and maintain property listings in MLS and other marketing platforms.
• Data entry in CRM and other systems.
• Assist in maintaining team shared drives, calendars, contacts, and website.
• Participate in team meetings and contribute to process improvements.
• Track and execute our client VIP program.
• Track and manage all online reviews.

Requirements

• Strong written and verbal communication skills.
• High-level project management abilities.
• Ability to stay calm under pressure and focus on doing things the right way.
• Enthusiastic, self-starter with a passion for customer service.
• Detail-oriented and driven to ensure tasks are completed efficiently.
• Learning-based administrator with a can-do attitude and proven ability to succeed.
• Deeply committed to the team's success and personal growth within the team.
• Must obtain a real estate license (costs covered by the team).

Benefits

• All costs associated with obtaining a real estate license covered by the team.
• Potential to earn referral checks once licensed.