Operations Coordinator

$48,000 - $55,000/Yr

Virginia Commonwealth University - Richmond, VA

Full-time - Mid Level

Onsite - Richmond, VA

Educational Services

About the position

The Operations Coordinator at Virginia Commonwealth University (VCU) plays a crucial role in providing executive-level administrative and operational support to the Safety & Risk Management department. This position serves as the first point of contact for the department, ensuring efficient business processes and high-quality customer service. The coordinator is responsible for managing schedules, facilitating meetings, maintaining office operations, and supporting the onboarding of new employees, among other duties.

Responsibilities

• Provide onsite executive level administrative and operational support.
• Serve as the first point of contact for Safety & Risk Management.
• Facilitate meetings and events, including creating agendas and coordinating participant availability.
• Manage calendars and scheduling for SRM leadership.
• Act as building manager, handling space coordination and access control.
• Submit and monitor tickets for facilities-related work orders.
• Maintain and improve the appearance and professionalism of SRM facilities.
• Assist with onboarding of new employees.
• Serve as primary timekeeper for the department.
• Respond to customer inquiries in-person, online, and via telephone.
• Manage incoming and outgoing office mail.
• Prepare departmental correspondence, reports, and presentations.
• Provide basic technical support for office equipment and AV in conference rooms.
• Manage SRM vehicles maintenance schedule.
• Procure and manage office supplies.
• Provide fiscal support with purchase orders and travel processes.

Requirements

• Bachelor's degree or equivalent experience.
• Two years of experience in a business or office-related setting.
• Exceptional customer service skills.
• Proficiency in Microsoft Office Suite and Google Drive.
• Excellent verbal and written communication skills.
• Ability to draft, edit, and prepare professional writing.
• Proven ability to prioritize work and handle multiple tasks simultaneously.
• Experience in meeting coordination and planning.
• Ability to handle sensitive information with discretion.
• Demonstrated ability to problem solve and work independently.

Nice-to-haves

• Knowledge of university policies, procedures, and organization.
• Five years of experience in an administrative support role.
• Experience in a complex work environment.
• Familiarity with procurement systems and fiscal responsibility.

Benefits

• Comprehensive health benefits
• Paid annual and holiday leave
• Generous tuition benefit
• Retirement planning and savings options
• Tax-deferred annuity and cash match programs
• Employee discounts
• Well-being resources
• Opportunities for career development and advancement