Operations Coordinator

Babson College - Wellesley, MA

Part-time - Entry Level

Wellesley, MA

Educational Services

About the position

The Operations Coordinator for Undergraduate Admission at Babson College is responsible for providing exceptional customer service to prospective students and their families while supporting various enrollment-related processes. This part-time position requires a commitment to a diverse working environment and involves managing communication channels, data entry, and administrative support for marketing initiatives and events.

Responsibilities

• Provide customer service related to admission and college information via phone, email, and mail.
• Manage the general admission email account and respond to a high volume of inquiries daily.
• Understand the admission process to effectively answer questions from prospective students.
• Provide administrative coordination and support for marketing initiatives, events, and admission interviews.
• Perform high volume data entry, including admission inquiries and applicant credentials in the office CRM, Slate.
• Support the GPA re-Calculation team during peak application review times.
• Collaborate with enrollment staff on special projects as assigned.
• Provide back-up support to the customer service/front-desk coordinator as needed.
• Adhere to enrollment business processes and data integrity protocols.
• Assume additional responsibilities as requested.

Requirements

• Associate's Degree or equivalent.
• 1-3 years of related work experience.
• Exceptional customer service orientation.
• Ability to work creatively and efficiently, both independently and as part of a team.
• Excellent public speaking, interpersonal, and written communication skills.
• Strong computer skills including proficiency in Microsoft Office (Word, Excel, Access, PowerPoint) and Google Drives.
• Ability to propose new methods to perform tasks and embrace change.

Nice-to-haves

• Bachelor's Degree preferred.