Divisions - Cincinnati, OH
posted 1 day ago
Full-time - Entry Level
Cincinnati, OH
Administrative and Support Services
About the position
The Operations Coordinator is accountable for providing day-to-day operations support to assigned accounts taking customer requests and developing and executing a plan to deliver first class service. Key aspects of the role include work order life cycle management, customer and service provider relationship management and field employee relations. The Operations Coordinator helps the team achieve year-on-year profitable growth through superior execution of the accounts KPIs, management of the budget, and overall operational excellence 24/7.
Responsibilities
- Processes, expedites and tracks work orders from customers including submission into client systems/back-office platform.
- Responsible for being a subject matter expert while delivering operational excellence to our customers.
- Schedules providers in response to submitted work orders.
- Communicates with customers on progress to completion.
- Provides RFP (Request for Proposal) support & insight and proposal/quote development.
- Owns contract administration and SLA compliance.
- Develops reporting & execution of KPI's.
- Uses independent decision making with client and third-party vendors.
- Performs all other duties and responsibilities as assigned.
Requirements
- 0-2 years of related experience.
- Bachelor's degree preferred or equivalent work experience.
- Strong working knowledge of Microsoft Office applications - Excel, Word, PowerPoint, SharePoint, Teams, and Outlook.
- Ability to gain working knowledge of software applications quickly.
- Customer service problem solving experience preferred.
Nice-to-haves
- Enthusiastic, competitive, resilient, dynamic, and engaging personality.
- Loves to interact with customers and providers.
- Maintains a professional demeanor when managing stressful situations.
Benefits
- Strong, inclusive culture and top-notch benefits.
