Operations Coordinator

Southall Corporation - Franklin, TN

Full-time - Entry Level

Franklin, TN

Accommodation

About the position

The Operations Coordinator at Southall is responsible for providing administrative and organizational support to the Operations teams, particularly in the Food and Beverage department. This role serves as a liaison between departments, ensuring effective communication and coordination of various operational tasks. The position requires strong organizational skills, attention to detail, and the ability to manage multiple responsibilities in a fast-paced environment.

Responsibilities

• Acts as Liaison between Food and Beverage department and Sales Department for internal communication.
• Enters data and operates various software packages to produce correspondence, forms, menus, and other documents.
• Distributes and updates internal communications and event orders, setup desires, procurement needs, and special requests.
• Answers communications and responds to external and internal inquiries in a clear and pleasant manner.
• Exercises decision-making skills to coordinate and direct departments with effective communication and direction.
• Distributes printed documents to appropriate persons and locations to ensure prompt processing of time-sensitive information.
• Transports printed documents weighing up to 10 pounds to various locations throughout the hotel.
• Retrieves documents from and places documents into proper locations.
• Transcribes and distributes meeting notes and commitments weekly.
• Coordinates meeting requests through Microsoft Outlook and calendar invites.
• Manages operating systems including Micros, Craftable, Open Table, ADP, and Tip distribution.
• Coordinates and manages inventory schedule and completion of BIG 4 (china, glass, silver, and linen) bi-yearly.
• Leads and serves as the integral point of contact for Southall Evergreen VIP program.
• Handles individual reservations for VIP clients and ensures all arrangements are handled properly.
• Coordinates all requests for staff additions, applicant review, screening, and onboarding within the Operations FOH department.
• Maintains the applicant tracking system for relevant roles.
• Ensures menus are up to date and current for outlets and banquet menus are set to standard for every event.
• Organizes, files, and retrieves documents to maintain essential records used in department operations.
• General office administration of supplies, ordering, and clerical needs as assigned.
• Maintains Operations Checkbook and/or Forecast per area.
• Assists with layout and coordination of operations training logs and participation compliance.
• Facilitates operations onboarding and welcome agenda.
• Attends operational improvement meetings and assigns takeaways as needed.
• Performs unbiased internal walk-throughs to ensure compliance with performance standards and reports service failures as noted.
• Works with Sales and Marketing Leadership to coordinate operational effectiveness on special events and offsite happenings.
• Manages calendar for Senior Leadership.

Requirements

• Previous Hotel/Hospitality experience preferred.
• Strong writing and verbal communication skills.
• Excellent organizational and time-management skills.
• Ability to problem-solve and be creative with an eye for detail.
• Dependable and punctual.
• Willingness to work a flexible schedule, including weekends.

Nice-to-haves

• Experience with Microsoft Outlook and calendar management.
• Familiarity with operating systems like Micros, Craftable, and Open Table.

Benefits

• Equal employment opportunities without discrimination.
• Diverse and inclusive workplace.