Operations Coordinator

$49,920 - $58,240/Yr

Emerald Staffing - Lake Oswego, OR

Full-time

Lake Oswego, OR

Administrative and Support Services

About the position

The Operations Coordinator plays a crucial role in ensuring customer success by fielding requests and collaborating with internal teams to resolve issues. This position requires adaptability to handle a variety of customer inquiries and a commitment to providing exceptional service. The Operations Coordinator is responsible for processing orders, tracking fulfillment, and maintaining quality standards, ultimately contributing to the overall efficiency of operations within the organization.

Responsibilities

• Provide prompt customer support and help resolve any issues.
• Process orders, make updates and collaborate with team members to hit customer goals.
• Process purchase orders, track them through fulfillment and adapt to change.
• Analyze data and forecast requirements for materials.
• Setup, plan, negotiate and coordinate with vendors.
• Investigate and resolve quality related issues for customers, and setup plans to mitigate the risk of reoccurring issues.
• Participate in internal and external quality audits.
• Design drawings for blueprints, printing plates and dielines that match the customer's chosen solution.

Requirements

• Account Management experience
• Relevant customer service experience
• Project Management certification preferred
• Prior estimating experience
• Interest in Project Management

Benefits

• Compensation of $24.00 - $28.00 per hour
• Full-time position with expected hours of 40 per week
• Monday to Friday schedule with no weekends