Operations Coordinator

Hill Mechanical Services - Franklin Park, IL

Full-time

Franklin Park, IL

Specialty Trade Contractors

About the position

The Operations Coordinator at Hill Mechanical Services plays a crucial role in ensuring the efficient operation of the dispatch team, which is essential for delivering an exceptional customer experience. This position involves coordinating service requests, managing work orders, and providing training to dispatch staff, all while working closely with the Operations Manager and other teams.

Responsibilities

• Provide oversight and ensure successful dispatch operations.
• Ensure emails and phone calls are responded to in a timely manner, prioritizing emergency calls.
• Schedule and coordinate technicians and plumbers to work assignments.
• Prioritize service requests, determine needs of customers and match the appropriate service technician.
• Work with General Foreman to plan work properly, minimizing down time and increasing efficiency.
• Properly monitor status of work orders (WOs). Process all WOs to ensure successful billing and service execution.
• Ensure Service Technicians are returning to open jobs for completion.
• Enter purchase orders (POs) and WOs into the system.
• Manage preventive maintenance (PMs) based on priority, scheduled as confirmed with the customer.
• Review and update work orders based on reporting tools available, not limited to the Open/Held and parts report.
• Provide weekly dispatch training.
• Attend SJO Job Coordination meetings.
• Attend new PM Agreement On-Boardings.
• Attend Operation Meetings.
• Familiarity with XOI, RFS, Vision software and provide training as necessary to Field or Service Coordinators.
• Other duties as assigned.

Requirements

• High school diploma or general education degree required.
• HVAC, plumbing, or construction administration experience required.
• Excellent customer service skills required.
• Proficiency in all Microsoft Office Suite programs required.
• Experience with Cisco IP Phone System required.

Nice-to-haves

• OSHA-10 training, or alternate safety council training preferred.
• 2+ years of commercial ERP experience preferred.