Operations Coordinator

Southwest Key Programs - Austin, TX

Full-time - Entry Level

Austin, TX

Social Assistance

About the position

The Operations Coordinator plays a vital role in ensuring the smooth operation of daily activities at Southwest Key Programs. This position involves providing administrative, operational, and project management support, contributing to the overall efficiency and effectiveness of the department. The Operations Coordinator will collaborate with various stakeholders, including external parties, to facilitate communication and ensure that organizational goals are met in a timely manner.

Responsibilities

• Provide a wide range of administrative support and project management to the department.
• Maintain knowledge of department functions to respond to inquiries and requests for information.
• Conduct research in preparation for meetings and reports.
• Answer and receive incoming calls and correspondence, directing them appropriately.
• Process and maintain department personnel records, including training records.
• Oversee purchase and inventory control of office supplies.
• Prepare invoices, reports, memos, and other documents accurately and timely.
• Perform general office duties, including ordering supplies and maintaining records management systems.
• Maintain accurate information for billing, data collection, and budget management.
• Define project scope and objectives, predicting resources needed to reach objectives.
• Provide consistent project updates to stakeholders about strategy and progress.
• Monitor project performance and make adjustments as needed.
• Assist in coordinating daily operational activities such as hiring and training employees.
• Help organize the budget in collaboration with Department Leadership.
• Research and implement systems to improve operational efficiency.
• Collaborate with management teams to maintain operational standards and compliance.
• Monitor and maintain compliance with organizational and funding sources.
• Perform administrative tasks such as travel arrangements and scheduling meetings.
• Facilitate feedback from customers and employees to management.
• Analyze processes to identify inefficiencies and areas for improvement.
• Identify and resolve employee performance issues and implement corrective action plans.
• Create daily meeting briefs and relevant documents for scheduled meetings.

Requirements

• Bachelor's degree with three years of work experience in a professional setting.
• Experience in organizing and managing diverse assignments and projects efficiently.
• Proficient in Microsoft Office and other relevant software.
• Familiarity with unaccompanied minors program operations.
• Strong research and analytical skills.
• Valid state driver's license and eligibility to drive for program services.

Nice-to-haves

• Bilingual (English/Spanish)
• Non-Profit Experience

Benefits

• Flexible schedule to facilitate program services.
• Opportunities for professional development and training.