Operations Coordinator

$62,400 - $62,400/Yr

Community Housing Innovations - New York, NY

Full-time - Entry Level

New York, NY

Social Assistance

About the position

The Shelter Operations Coordinator at Community Housing Innovations (CHI) is responsible for overseeing the daily operations of the shelter facility, ensuring a safe and supportive environment for residents. This role includes managing staff, enforcing program rules, and maintaining operational compliance, while also providing guidance and support to residents. The OC plays a critical role in team management, performance tracking, and administrative functions to ensure the program's success.

Responsibilities

• Oversee daily operations of the shelter facility.
• Ensure residents adhere to program rules and maintain a secure environment.
• Conduct regular team meetings and manage administrative tasks.
• Monitor and enforce residents' adherence to program rules and regulations.
• Manage the sign-in and sign-out process for residents, maintaining accurate records.
• Implement and review safety and evacuation procedures for emergencies.
• Oversee and participate in residents' daily activities, including mealtime and recreation.
• Prepare periodic reports and make recommendations to program staff.
• Assist in the coordination of staff schedules and ensure adequate coverage for all shifts.
• Participate in recruitment, training, and supervision of shelter staff.

Requirements

• High School Diploma or GED required; Bachelor's Degree in a social service-related field preferred.
• At least four years of working experience in the social service field, with at least two years in a supervisory role.
• Excellent verbal and written communication skills; proficiency in English required, Spanish proficiency prioritized.
• Possession of the F80 license or ability to obtain it within 60 days of employment.
• NYS Food Handlers Certificate or ability to obtain it within 60 days of hire.
• Basic competency in MS Word, Excel, Outlook, and the internet.
• Ability to formulate simple financial budgets.
• Ability to make unit visits (walk distances, climb stairs, etc.).
• Experience working with homeless individuals and people living with health and/or mental health issues.

Nice-to-haves

• Multi-lingual skills, particularly in Spanish.

Benefits

• Generous paid time off
• Personal and sick days
• Health insurance and health reimbursement account
• Dental and vision plans
• Flexible spending account
• AFLAC supplemental insurance
• Dependent Care Spending Account
• Commuter Transit and Parking Account
• Employee perks through Working Advantage
• 401(k) retirement plan
• Life insurance
• Employee Assistance Program
• Monthly trainings and career development plans