Operations Coordinator

Milk Specialties Company - Boscobel, WI

Full-time

Boscobel, WI

Food Manufacturing

About the position

The Operations Coordinator at Milk Specialties Global is responsible for managing office and plant business systems, ensuring timely and accurate information flow, and developing process improvements. This role involves customer and order management, administrative support, inventory management, vendor coordination, and acting as a liaison for human resources functions.

Responsibilities

• Receive and accurately process customer orders within 24 hours of receipt.
• Send out Order Acknowledgements on all customer orders.
• Process changes to orders as needed and communicate changes with customers and staff.
• Scan purchase orders and other relevant documents into Smart Search for each order.
• Assist with problem resolution of customer inquiries and concerns.
• Assist with freight quotes when requested by customers.
• Handle and mail checks received from customers or companies for credits.
• Accurately enter and process work orders into the production management system.
• Create and issue purchase orders based on production requirements and inventory levels.
• Act as a liaison between the production team, procurement department, and vendors.
• Perform general administrative responsibilities including filing, faxing, and office organization.
• Answer incoming calls and direct them appropriately, screen calls, and take messages.
• Sort and distribute incoming company mail and UPS packages, prepare outgoing mail.
• Maintain the office area and manage inventory of supplies.
• Order supplies for the Plant/Lab and manage inventory of those items.
• Maintain organized records of all purchase orders and related documentation.
• Set up new vendor requests and processes with Finance.
• Maintain relationships with vendors such as Aramark, Canteen, and Culligan water.
• Coordinate candidate interviews with plant management and extend offers to hourly plant employees.
• Manage the pre-employment process and new hire onboarding for hourly employees.
• Maintain employee personnel ghost files and ensure document routing to Corporate HR.
• Manage the No Fault Attendance policy and maintain corrective action documents.
• Assist in preparation and communication of confidential information.
• Partner with Regional HR Manager on employee relations concerns and connect with employees regarding benefits and concerns.
• Support Corporate HR team with annual initiatives and organize employee activities.
• Review daily timekeeping exception reports and complete payroll summaries.

Requirements

• 1-3 years previous experience in finance, inventory control, or purchasing in a manufacturing environment.
• Hands-on knowledge of ERP systems, process improvement, or manufacturing tools (preferred).
• Strong project management, interpersonal, and analytical skills.
• Excellent knowledge of computer business systems and their applications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) company match program