Operations Coordinator

Jack Doheny Company - Antioch, CA

Full-time

Antioch, CA

Merchant Wholesalers, Durable Goods

About the position

The Operations Coordinator plays a crucial role in providing operational support for the branch, coordinating daily jobs across the parts, rental, and service departments. This position emphasizes customer service, effective communication, and relationship-building with clients, ensuring that their needs are met efficiently and accurately.

Responsibilities

• Assist in answering multi-line phones to ensure customers are greeted timely.
• Communicate and coordinate the demand for rental equipment with the service department to ensure reservations are filled in a timely manner.
• Assist in checking in/out rental equipment as demand increases.
• Perform follow-up calls with customers to verify satisfaction of equipment and assist with any additional needs.
• Plan, organize, administer, direct, and control parts distribution operations to assure efficient and profitable utilization of manpower, facilities, equipment, and funds.
• Maintain warehouse operations, including receiving, stock keeping, physical inventories & cycle counts and shipping when required.
• Support service and warranty functions by ordering and/or sourcing parts, services, and supplies.
• Assist in identifying and selling obsolete/overstock inventory.
• Assist in the opening/closing of service jobs.
• Assist in the closing of rental contracts.
• Act as the primary contact for customers on all service repair events.
• Build estimates to be communicated to the customer for approval.
• Maintain service jobs for accuracy during the repair life cycle event and update customers on status, changes, and authorizations of estimates in Baseplan.
• Review and present the finalized invoice with the customer for accuracy, communicate completion status & invoice repair once completed.
• Administer equipment and building repairs for the branch, including issuing purchase orders for vendor payment.
• Be actively involved in repair service workflow with a focus on continuous improvement and monitor existing processes to ensure compliance.
• Work independently as well as part of a team, being a motivated self-starter.
• Provide updates to the General Manager in the absence of the Operations Manager.
• Participate in the make-ready process including detailing, installing filters, and other minor repairs if necessary for rental transactions.
• Aid, assist, and support repairs with the service department as required.

Requirements

• Stable work history with demonstrated reliability and punctuality.
• Five years of hands-on experience using applicable tools in a shop environment.
• Previous experience with heavy machinery, troubleshooting conditions and causes, and performing necessary repairs.
• Thorough understanding and knowledge of rental and camera equipment function, application, and operational capabilities.
• Ability to identify resource capability and capacity required for ongoing maintenance and repair of the rental fleet.
• High School diploma or equivalent.
• Excellent communication skills, including reading, writing, and speaking.
• Ability to use a computer, hand truck, catalogs, charts, forms, inventories, manuals, pallet jack, scale, and possibly a forklift.