Operations Coordinator

$41,600 - $45,760/Yr

Broadway National Group - Hauppauge, NY

Full-time

Hauppauge, NY

Miscellaneous Manufacturing

About the position

The Operations Coordinator at Broadway National Group plays a crucial role in managing incoming inquiries, coordinating services, and maintaining relationships with high-profile clients in the property management sector. This position is essential for ensuring efficient operations and high-quality customer service across various industries, including tech, retail, and facility maintenance.

Responsibilities

• Receiving all incoming call inquiries, creating work orders, and dispatching all work orders
• Coordinating daily services with vendors, facility managers, customers, and technicians
• Obtaining cost estimates from vendors and reviewing with account management
• Following up with clients and projects daily
• Maintaining high profile customer relationships through phone and email correspondences
• Assisting the billing department as needed
• Managing all aspects of each job and taking accountability for each service provided

Requirements

• Associate's degree preferred, however equivalent combination of education and experience will be considered
• Demonstrate customer service skills; excellent phone etiquette a must
• Strong verbal and written communication skills
• Ability to multi-task in a fast paced environment
• Pro-active, organized & detail oriented

Nice-to-haves

• National retail & facility maintenance experience preferred
• Experience working with & managing sub-contractors

Benefits

• Medical, Dental and Vision
• Company paid Group Term Life Insurance
• 401 (k) Retirement savings plan (company match)
• Paid vacation, sick/personal time and floating holidays
• Paid Holidays