Operations Coordinator

Vector Security - Plymouth Meeting, PA

Full-time - Entry Level

Plymouth Meeting, PA

Specialty Trade Contractors

About the position

The Operations Coordinator at Vector Security is responsible for delivering exceptional customer service by efficiently scheduling service appointments and managing technician schedules. This role requires strong problem-solving skills, attention to detail, and effective communication to ensure customer satisfaction and operational efficiency.

Responsibilities

• Schedule service appointments with customers to maintain efficiency and proper routing.
• Utilize software to select appropriate technicians and document travel requirements.
• Ensure necessary parts are available to maintain service levels.
• Manage technician schedules throughout the day.
• Provide excellent customer service and resolve arising issues.
• Engage with customers via phone to identify equipment issues and determine appropriate resolutions.

Requirements

• High School Diploma
• Minimum of 2 years of office setting and customer service experience
• Superior verbal and written communication skills
• Excellent customer service skills
• Above average computer skills, including typing a minimum of 35 wpm with high accuracy
• Ability to navigate multiple systems while speaking with customers
• Superior organizational skills with a high degree of detail
• Ability to work in a fast-paced environment
• Professional and courteous interaction with people at all levels.

Benefits

• Competitive compensation with incentive eligibility
• Medical, dental, and vision coverage
• HSA/FSA programs
• Company paid life and AD&D insurance
• Company paid short- and long-term disability
• Voluntary benefit products
• 401k retirement savings plan after just 60 days
• 7 Company Holidays, plus 2 Floating holidays of your choice
• Paid Time Off
• Tuition reimbursement
• Employee Assistance Program (EAP)